Ana Quezada

• Leader of a team of 5 Career Navigators responsible for employment and training services
• Manage daily operations of North County Career Centers
• Encourage professional development of Career Navigators by coaching, mentoring, and providing inclusive and dynamic working environment
• Significantly improved program enrollment rate by 24% by developing new internal processes
• Lead multiple cross-functional initiatives to streamline and improve inter-department communication and collaboration
• Improving organization visibility by leading outreach efforts with community partners, training providers, and stakeholders
• Utilize strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

• Supervised team of 8 (Program Assistants, Case Managers and Lead Case Manager) responsible for providing case management to homeless or at-risk for homelessness low- income families
• Leader of East Region team that consistently met county contractual obligations, program goals and metrics, while providing high level quality customer service
• Developed and optimized internal tools and processes to improve team performance, cross departmental collaboration, and reduce report completion time
• Improved accuracy of payment requests averaging $200,000 monthly by enforcing and promoting high quality standards which resulted in 97% acceptance rate

• Coordinated operations within Talent Enhancement Teams for Employment First, Parents to Work, and Colorado Works
• Coordinated operations for Douglas County Youth Employment Program
• Provided cross-departmental training for Talent Enhancement Services Team staff on processes and procedures
• Mentored and evaluated individual staff performance relating to customer service, data entry, and case management
• Developed and executed community outreach strategy that established 9 new community partnerships.

Workforce Specialist 1/2018-1/2020

• Secured successful placements for multiple clients in employment and/or education and training opportunities
• Managed caseloads of 30-40 participants
• Developed orientation processes that resulted in 50% reduction in orientation times and bolstered training program for new Workforce Specialists

• Administered company human resources functions
• Created applicant and new hire bonus tracking systems and authored talent acquisition reports
• Screened and interviewed job applicants
• Conceptualized business plan which boosted number of new hires by 200%
• Hosted corporate hiring events which regularly attracted 100 applicants on average
• Built strong relationships with internal and external candidates to ensure excellent hiring experience.

• Guided and collaborated with members of Vocational Services team in drafting MS Excel spreadsheet trackers, assessment tools, and client screening records
• Planned and organized comprehensive training seminars for program clients and office staff
• Trained 180 agency employees in “person centered approach” methodologies
• Counseled unemployed individuals to determine suitable vocational goals, interests and aptitudes
• Connected with business and recruiters to build relationships and increase opportunities for students.