Ana Quiterio

• Performed cash register functions accurately and efficiently.
• Processed returns and exchanges according to company policy.
• Resolved customer complaints promptly with professionalism and courtesy.
• Stocked shelves with merchandise and maintained inventory levels.
• Addressed customer complaints in a professional manner.
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• Stocked shelves with freshly-baked goods throughout the day as needed.
• Provided customer service by answering questions about menu items or taking orders from customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized backroom areas to maintain a clean and organized work environment.
• Helped customers locate items within the store using the inventory system.
• Conducted inventory checks to ensure accuracy of shelf stock.

• Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
• Responded quickly to emergency situations involving injured or ill animals.
• Kept accurate records of each dog's activities during their stay at the daycare center.
• Maintained records of services performed on each pet.
• Supervised apprentice groomers during daily operations.
• Provided customers with information on proper dog grooming techniques and pet health care advice.
• Handled cash transactions accurately when accepting payment from customers.
• Maintained cleanliness of work areas by sanitizing equipment after each use.
• Developed positive relationships with clients to ensure repeat business opportunities.
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

• Dusted furniture, fixtures, baseboards and window sills.
• Cleaned bathrooms, emptied trash bins, restocked supplies.
• Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.

Swept and mopped floors, vacuumed carpets, and washed windows.

• Maintained safety standards by following instructions on use of equipment or chemicals used for cleaning purposes.
• Scrubbed kitchen countertops with disinfectants to prevent food-borne illnesses.
• Moved heavy furniture while vacuuming underneath it or while dusting it off.

• Answered customer inquiries about merchandise and services.
• Answered incoming calls and directed them to the appropriate department or individual.
• Greeted customers upon their arrival and provided them with a warm welcome.
• Responded promptly and courteously to customer inquiries and requests for assistance.
• Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
• Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
• Participated in on-the-job training to improve skills and knowledge.