Fast Food Crew Member
KFC Taco Bell
03.2022 - 05.2022
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained 2 less-experienced crew members.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Worked front counter, drive-thru and other areas.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Assisted other team members to achieve goals.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.