Ana Ramirez
Houston
Summary
Motivated and reliable professional with a strong background in customer-focused roles and a growing passion for the healthcare field. Experienced in supporting individuals with patience, empathy, and clear communication—skills highly valuable in rehabilitation and care-focused settings. Eager to bring a strong work ethic and a willingness to learn to a meaningful career in healthcare. Recognized for reliability, punctuality, and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Cashier
H-E-B
Houston
09.2021 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries and locating items in the store.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Team member/Lead Barista
Smoothie King
Houston
02.2021 - 08.2021
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in stocking shelves and arranging products for easy access.
- Supported inventory management by monitoring stock levels and reporting shortages.
- Trained new team members on company policies and operational procedures.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Associate of Arts - English Education 7-12
University of Houston Clear Lake
Houston, TX05-2028
Skills
- Team collaboration
- Point of sale proficiency
- Identification checks
- Reliability and punctuality
- Multitasking and organization
- Good Work ethic and integrity
- Customer service excellence
- Product knowledge
- Professionalism and courtesy
- Time management
- Critical thinking
- Organizational skills
- Order taking
Refrences
- Jorge Guerra, ASM/Team Lead 281-745-7848
- Sylvia Mata, Manager 832-668-6399
Timeline
Cashier
H-E-B
09.2021 - Current
Team member/Lead Barista
Smoothie King
02.2021 - 08.2021
Associate of Arts - English Education 7-12
University of Houston Clear Lake
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