Ana Ramirez De Ortiz
Houston,TX
Summary
Reliable and adaptable team lead with a track record in staff training and quality assurance. Known for meticulous attention to detail and effective communication, contributing to exceptional guest experiences and operational success.
Overview
1
1
Language
14
14
years of professional experience
Work History
Janitorial Team Lead
ABM Industries
Houston, Texas
03.2025 - Current
- Supervised housekeeping operations to maintain high cleanliness standards and enhance guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols to ensure compliance and improve service quality.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Resolved guest complaints regarding room cleanliness promptly, fostering a positive guest experience.
Lead Custodian
Kellermeyer Bergensons Services LLC
Houston, Texas
04.2020 - 03.2025
- Supervised daily cleaning operations to ensure facility cleanliness and safety.
- Trained and mentored new custodial staff on best practices and procedures.
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
Housekeeping and Laundry Attendant
Holiday Inn
Houston, Texas
10.2019 - 04.2020
- Operated laundry equipment for washing, drying, and folding linens efficiently.
- Maintained cleanliness in guest rooms and public areas to ensure guest satisfaction.
- Inspected rooms for maintenance issues and reported findings to management promptly.
- Followed safety protocols while handling cleaning chemicals and equipment securely.
Laundry Attendant
Hyatt place
Houston, Texas
01.2018 - 07.2019
- Operated industrial washers and dryers to process hotel linens efficiently.
- Inspected linens for stains or damage before processing to ensure quality standards.
- Sorted, folded, and stored clean linens for guest rooms and public areas.
- Maintained cleanliness and organization of laundry equipment and workspaces.
Housekeeping Supervisor
Fairfield Inn And Suites Marriott
Houston, Texas
05.2012 - 11.2017
- Supervised daily housekeeping operations, maintaining high cleanliness standards and guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols, fostering a knowledgeable team.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Resolved guest complaints regarding room cleanliness efficiently, enhancing guest experience and satisfaction.
Skills
- Quality inspections
- Team training
- Supervisory experience
- Conflict resolution
- Attention to detail
- Clear communication
- Active listening
- Adaptability
- Consistent attendance
Languages
Spanish
Professional
Timeline
Janitorial Team Lead
ABM Industries
03.2025 - Current
Lead Custodian
Kellermeyer Bergensons Services LLC
04.2020 - 03.2025
Housekeeping and Laundry Attendant
Holiday Inn
10.2019 - 04.2020
Laundry Attendant
Hyatt place
01.2018 - 07.2019
Housekeeping Supervisor
Fairfield Inn And Suites Marriott
05.2012 - 11.2017