Ana Ramos
Lehigh Acres
Summary
Dedicated and detail-oriented Housekeeper with 12 years of experience in providing exceptional cleaning and maintenance services in both residential and commercial settings. Proficient in using a variety of cleaning techniques and equipment to ensure a pristine and welcoming environment for guests and residents. Strong organizational skills and a commitment to maintaining high standards of cleanliness and sanitation. Excellent communication and time-management abilities, with a proven track record of working efficiently both independently and as part of a team.
Overview
14
14
years of professional experience
Work History
Housekeeper
Lee Memorial Hospital
04.2019 - 10.2020
- Performed comprehensive cleaning and maintenance tasks in patient rooms, operating rooms, common areas, and specialized treatment areas to ensure a sterile and welcoming environment
- Strictly adhered to hospital protocols and safety standards, ensuring the correct and safe usage of all cleaning supplies and equipment
- Collaborated effectively with nursing, maintenance, and administrative staff to maintain a high standard of cleanliness and support seamless patient care and operations
- Implemented and followed infection control protocols to minimize the risk of hospital-acquired infections, including proper disposal of hazardous waste and use of personal protective equipment
- Assisted in training new housekeeping staff on hospital cleaning protocols and procedures to maintain consistency and high standards across the team
- Responded promptly to emergency cleaning requests and situations, such as spills or contamination, to ensure a swift return to a safe and clean environment
- Consistently received positive feedback from patients, staff, and supervisors for exceptional cleanliness, attention to detail, and a proactive approach to maintaining a hygienic environment
Housekeeper
Calusa Harbour
01.2015 - 03.2019
- Led a team of housekeepers in performing daily cleaning and maintenance tasks in guest rooms and public areas
- Ensured all cleaning supplies and equipment were used safely and effectively, adhering to safety protocols
- Coordinated with maintenance and front desk teams to provide seamless guest experiences
- Consistently received positive feedback from guests for exceptional cleanliness and attention to detail
- Developed and managed work schedules, ensuring efficient allocation of tasks and optimal staffing levels
- Conducted regular inspections of guest rooms and common areas to ensure compliance with health and safety regulations
- Addressed and resolved guest complaints and requests promptly and professionally, enhancing overall guest satisfaction
Housekeeping Supervisor
John Carrol Catholic School
09.2010 - 12.2014
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest request
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Increased employee performance through effective supervision and training
- Completed schedules, shift reports and other business documentation
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
- Kept building entryway glass clean and polished for professional presentation
Housekeeper
University of Maryland
05.2006 - 08.2010
- Desinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Restocked room supplies such as facial tissues for personal touch with every job
- Verified cleanliness and organization of storage areas and carts
- Kept building entryway glass clean and polished for professional presentation
Education
Bachelor of Arts -
National University
San Salvador01.1996
High School -
San Francisco de Asis
Cojutepeque01.1991
Skills
- Attention to Detail
- Time Management
- Knowledge of Cleaning Products and Equipment
- Communication Skills
- Multitasking
- Adaptability
- Initiative and Proactivity
- Knowledge of Cleaning and Sanitization Standards
- Physical Stamina
- Interpersonal Skills
- Leadership
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Lee Memorial Hospital
04.2019 - 10.2020
Housekeeper
Calusa Harbour
01.2015 - 03.2019
Housekeeping Supervisor
John Carrol Catholic School
09.2010 - 12.2014
Housekeeper
University of Maryland
05.2006 - 08.2010
Bachelor of Arts -
National University
High School -
San Francisco de Asis
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