Ana Ramos
Indianapolis
Summary
Dynamic Account Manager with a proven track record at Heart of the House, enhancing client satisfaction through exceptional customer service and strong relationship-building. Skilled in client relations and teamwork, I successfully resolved escalated issues, ensuring high retention rates and fostering loyalty among clients while driving continuous improvement initiatives. Fluent bilingual communicator.
Overview
6
6
years of professional experience
Work History
Account Manager
Heart of the House
04.2021 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Area Manager
Xclusive Services
08.2019 - 03.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Secretary
LGC Hospitality Staffing
05.2018 - 08.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN06.2018
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Language translation
- Fluent bilingualism
Timeline
Account Manager
Heart of the House
04.2021 - 03.2024
Area Manager
Xclusive Services
08.2019 - 03.2021
Secretary
LGC Hospitality Staffing
05.2018 - 08.2019
High School Diploma -
Greenwood Community High School
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