Tatiana Mejia

• Responsible for managing accounts of 15-20 clients, approximately 700 filings.
• Processed and tracked Late Original filings to mitigate Penalty & Interest.
• Research internal systems for client data to prove filing status.
• Ensured payroll liability payments were made timely.
• Processed quarter and annual filings.
• Collaborate research to pinpoint root cause and resolution of client account issues and escalations.
• Utilize internal software to maintain accounts, research and mitigate risk.
• Assist clients in company code setup and jurisdiction setup via internal systems.
• Communicate with clients on a weekly or biweekly basis.
• Collaborate with internal teams for research on client issue resolutions.
• Ensure client request issues are managed and resolved timely.
• Contributed to team objectives in fast-paced environment.

• Demonstrate, sell and evangelize Samsung products in Best Buy retail stores.
• Ensure that customers have the latest and most relevant product information at their fingertips when making a purchase decision.
• Be able to not only promote the Samsung brand to costumers, but work closely with store associates and management to built tight-knit relationships.
• Conducted routine outreach to support understanding of policies and procedures.
• Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.

• Complete store opening and closing procedures and balanced tills.

• Deliver superior training and leadership to the team to boost performance and help team members achieve performance targets.

• Train and mentor new employees to maximize team performance.

• Responded to and resolved customer questions and concerns.

• Create an inviting environment for customers by maintaining store organization and cleanliness.
• Manage efficient cash register operations.
• Keeping customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Build customer loyalty and retention by delivering excellent shopping experiences.

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• • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• • Opened and closed location and monitored shift changes to uphold successful operations strategies and
• maximize business success.
• • Helped with planning schedules and delegating assignments to meet coverage and service demands.
• • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Backroom operations.
• Trained new employees and supervisors.
• Answered customer questions regarding store merchandise, department questions, and pricing.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Maintained compliance with company policies, objectives and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Processed cash, credit and touchless transactions to fulfill customer orders.
• Handle bank deposits.

• Visual Merchandising - Product Presentation, Organizing product displays.
• Helped customers complete purchases, locate items and join reward programs.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Managed inventory storage in clean and organized fashion.
• Performed data entry and completed proper paperwork.
• Monitored and replenished display inventory and restructured according to available stock.