Dependable Office Manager & Financial Coordinator with a proven track record of streamlining operations and improving efficiency. Possess a keen eye for detail and excellent organizational and customer service skills, as well as a strong ability to multitask and prioritize tasks. Serving diverse needs of registered university student organizations through active communication and responsive engagement with club’s executive board and professional staff members. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
Reviewed various types of financial transactions to ensure appropriate University policy and procedures are not compromised.
Reconciled monthly expense reports through NU Financials.
Created individual or summary of transactions agency journal using NU Financial system.
Level 1 approval for various expense reports.
Entered data in Denali Accounting Software for checks production.
Assisted with special projects including compiling and analyzing portions of reports.
Ensured appropriate approvals, forms, and justifications are obtained for payment contracts valued at $25,000 and over.
Transferred funds to student organization accounts on behalf of Student Activities Finance Board (SAFB).
Transferred payments within the University departments on behalf of student organizations.
Provides support for annual audit work papers.
Initiated daily queries to update SOFO database.
Booked travel and lodging arrangements on behalf of the student organizations.
Supervised and mentored finance team members, fostering a culture of continuous improvement.
Patient Financial Counselor
Skokie Hospital
Skokie, IL
01.2019 - 06.2022
Recognized and evaluated numerous socioeconomic factors in decision making process to determine ability to pay or eligibility for financial assistance
Reviewed and processed Financial Assistance Applications to determine approvals or denials
Identified, assessed, and secured funding source for payment of anticipated healthcare services or services already rendered for inpatients and outpatients
Designated healthcare resources and programs for patients unable to meet financial obligations
Utilized Federal, State, and private programs to advocate for resolutions of patient accounts
Generated estimated cost sheets for elective surgery to determine patient financial responsibility
Collected monthly average of $100,000 on high out-of-pocket cost accounts
Posted payments and adjustments to appropriate accounts
Established monthly payment plan based on patients' budget
Reviewed and reconciled payment settlements to facilitate refunds
Assisted with patients billing inquiries, issues and concerns.
Volunteer Event Planner
Skokie Hospital
Skokie, IL
01.2016 - 06.2022
Contacted 8 vendors to participate and promote Health and Wellness Fair events
Helped fundraise $3,000 for nonprofit organizations
Managed event spending to keep within assigned budgets
Attended monthly Loyalty Committee meetings to discuss future events and opportunities
Coordinated with participating vendors during event planning
Established working relationships with clients by organizing various events.
Insurance Verifier
Skokie Hospital
Skokie, Illinois
01.2013 - 01.2019
Managed to process over 30 patient accounts verifying medical benefits, eligibility, deductible, co-pay, and out-of-pocket expenses per day
Notified insurance providers of patients' admissions, status change, and discharges to obtain authorizations
Worked with Physician's office staff to ensure appropriate referrals and authorization were obtained in timely manner
Served as liaison between Insurance company and hospital Care Management team to submit complete clinical information
Assured timely verification of insurance benefits prior to patient procedures or appointments
Acquired billing information by worker's compensation accounts and MVA
Communicated verification and authorization status updates with Medical Group department to facilitate decision-making for patient admissions and insurance coverage
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Patient Account Specialist
Skokie Hospital
Skokie, IL
01.2010 - 01.2013
Accurately entered patients' demographics using epic
Coordinated with nursing staff to process and direct patients to appropriate departments
Facilitated timely check-in by greeting visitors and establishing purpose of visits
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians, and nursing staff.
Education
Bachelor of Arts - Accounting
Northeastern Illinois University
Chicago, IL
Skills
Microsoft 365
Cougar Mountain Denali Software
Humanity Scheduling
Proficient in iBuy NU & NU Financials
Epic Account Management and Updating
Customer Service
Medical Health insurance
Payment collection
Patient account analysis
Account Reconciliation
Project Management
Client relations
Problem-Solving
Interpersonal Communication
Time management
Decision Making
Cultural Awareness
Certification
DePaul University:
Foundation in Human Resources Certification - 01/2018
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.