ANA REOTUTAR
Skokie,IL
Summary
Dependable Office Manager & Financial Coordinator with a proven track record of streamlining operations and improving efficiency. Possess a keen eye for detail and excellent organizational and customer service skills, as well as a strong ability to multitask and prioritize tasks. Serving diverse needs of registered university student organizations through active communication and responsive engagement with club’s executive board and professional staff members. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Organization Finance Manager/Financial Coordinator
Northwestern University, Norris University
Evanston, IL
06.2022 - Current
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Reviewed various types of financial transactions to ensure appropriate University policy and procedures are not compromised.
- Reconciled monthly expense reports through NU Financials.
- Created individual or summary of transactions agency journal using NU Financial system.
- Level 1 approval for various expense reports.
- Entered data in Denali Accounting Software for checks production.
- Assisted with special projects including compiling and analyzing portions of reports.
- Ensured appropriate approvals, forms, and justifications are obtained for payment contracts valued at $25,000 and over.
- Transferred funds to student organization accounts on behalf of Student Activities Finance Board (SAFB).
- Transferred payments within the University departments on behalf of student organizations.
- Provides support for annual audit work papers.
- Initiated daily queries to update SOFO database.
- Booked travel and lodging arrangements on behalf of the student organizations.
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
Patient Financial Counselor
Skokie Hospital
Skokie, IL
01.2019 - 06.2022
- Recognized and evaluated numerous socioeconomic factors in decision making process to determine ability to pay or eligibility for financial assistance
- Reviewed and processed Financial Assistance Applications to determine approvals or denials
- Identified, assessed, and secured funding source for payment of anticipated healthcare services or services already rendered for inpatients and outpatients
- Designated healthcare resources and programs for patients unable to meet financial obligations
- Utilized Federal, State, and private programs to advocate for resolutions of patient accounts
- Generated estimated cost sheets for elective surgery to determine patient financial responsibility
- Collected monthly average of $100,000 on high out-of-pocket cost accounts
- Posted payments and adjustments to appropriate accounts
- Established monthly payment plan based on patients' budget
- Reviewed and reconciled payment settlements to facilitate refunds
- Assisted with patients billing inquiries, issues and concerns.
Volunteer Event Planner
Skokie Hospital
Skokie, IL
01.2016 - 06.2022
- Contacted 8 vendors to participate and promote Health and Wellness Fair events
- Helped fundraise $3,000 for nonprofit organizations
- Managed event spending to keep within assigned budgets
- Attended monthly Loyalty Committee meetings to discuss future events and opportunities
- Coordinated with participating vendors during event planning
- Established working relationships with clients by organizing various events.
Insurance Verifier
Skokie Hospital
Skokie, Illinois
01.2013 - 01.2019
- Managed to process over 30 patient accounts verifying medical benefits, eligibility, deductible, co-pay, and out-of-pocket expenses per day
- Notified insurance providers of patients' admissions, status change, and discharges to obtain authorizations
- Worked with Physician's office staff to ensure appropriate referrals and authorization were obtained in timely manner
- Served as liaison between Insurance company and hospital Care Management team to submit complete clinical information
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Acquired billing information by worker's compensation accounts and MVA
- Communicated verification and authorization status updates with Medical Group department to facilitate decision-making for patient admissions and insurance coverage
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Patient Account Specialist
Skokie Hospital
Skokie, IL
01.2010 - 01.2013
- Accurately entered patients' demographics using epic
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians, and nursing staff.
Education
Bachelor of Arts - Accounting
Northeastern Illinois University
Chicago, ILSkills
- Microsoft 365
- Cougar Mountain Denali Software
- Humanity Scheduling
- Proficient in iBuy NU & NU Financials
- Epic Account Management and Updating
- Customer Service
- Medical Health insurance
- Payment collection
- Patient account analysis
- Account Reconciliation
- Project Management
- Client relations
- Problem-Solving
- Interpersonal Communication
- Time management
- Decision Making
- Cultural Awareness
Certification
DePaul University:
Foundation in Human Resources Certification - 01/2018
Skokie Hospital:
Certified Application Counselor - 11/2019
Timeline
Student Organization Finance Manager/Financial Coordinator
Northwestern University, Norris University
06.2022 - Current
Patient Financial Counselor
Skokie Hospital
01.2019 - 06.2022
Volunteer Event Planner
Skokie Hospital
01.2016 - 06.2022
Insurance Verifier
Skokie Hospital
01.2013 - 01.2019
Patient Account Specialist
Skokie Hospital
01.2010 - 01.2013
Bachelor of Arts - Accounting
Northeastern Illinois University
DePaul University:
Foundation in Human Resources Certification - 01/2018
Skokie Hospital:
Certified Application Counselor - 11/2019
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