Ana Reyes
Freeport,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
31
31
years of professional experience
Work History
General Manager/Innkeeper
Cape San Blas inn
Port Saint Joe, FL
06.2023 - 04.2024
- General Management
- Creating Revenue reports
- Manage Reservations
- Inspect rooms and building in general
- Cooking breakfast for guests (sometimes)
- Ensure guests experience was as perfect as possible by providing good food, pristine rooms and a very friendly environment
- Inventory, ordering and purchasing of products and linens
- Social media
- Interviewing and hiring
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Server/ shift manager
Pomodoro Italian grill
Port Saint Joe, FL
03.2023 - 06.2023
- Food and beverage service
- Close at the end of the shift
- Ensure team was accurately informed of menu changes or events
- Check stock for wine and beer
- Ensure waiters sections were evenly and fairly distributed
- Make sure place was perfectly clean
- Supervise service and ensure customers experience was as good as it could possibly be
Security Company Manager
CUSAEM
Toluca, Méx.
01.2017 - 12.2022
- Manage a team of about 500 employees
- Hold meetings with the managers of each building we guarded to set plans and goals
- Interview candidates
- Supervise security guards
- Analyze, test, implement and improve different security systems
- Make written reports about supervisions
- Conducted regular reviews of business procedures to identify opportunities for improvement.
- Prepared reports on employee performance and progress of projects.
- Assigned tasks and delegated responsibilities to staff accordingly.
- Created efficient processes for managing daily operations of the company.
- Organized staff meetings, trainings, and team building activities.
Park Guide
Grupo Xcaret
Playa del Carmen, QRoo.
01.2013 - 12.2017
- Planning and distribution of buses for guest transportation
- Provide all the information related to the parks the guests were visiting and ensure all questions and concerns were clearly answered
- Promote and Sale activities available at the park
- Assist guests with reservations for extra activities and planning of their activities at the park during the day
- Creation of sales reports
Sales Representative
Carlos'n Charlie's / senior frog's playa del carmen
Playa del Carmen, QRoo.
01.2011 - 12.2013
- Creation of different events and promotions to improve sales
- On-line marketing with assistance of designers
- Ensure service and food exceeded customers/ groups expectations
- Visiting possible customers or potential business partners
- Creation of reports
- Tracking of sales, reservations and promotions
Travel Agency Manager
Go travel direct
Cancún, QRoo.
01.2007 - 11.2011
- Creation of tours and excursions specifically designed for our customers
- (French-canadian)
- Make reservations for tours, transportations, hotels, and activities for large groups
- Plan and organize transfers airport - hotel / hotel-airport
- Coordinate and assist travel representatives
- Track sales and revenues and make changes to increase profit
- Assisted customers in resolving any issues that arose during their travels.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
Banquet Coordinator
Duxelles
Toluca, Mexico
03.2004 - 10.2006
- Coordinated banquet events and activities, including booking venues, scheduling staff, and creating menus.
- Prepared reports summarizing finances associated with each event; tracked expenditures against budget allocations.
- Assisted with menu selections by suggesting dishes that complement the overall theme or atmosphere of the event.
- Conducted site visits prior to events in order to assess layout options for tables, chairs, equipment rentals.
- Collaborated closely with clients throughout the planning process; addressed concerns promptly and professionally.
- Provided exceptional customer service to ensure client satisfaction with all aspects of the event.
- Reviewed feedback from guests regarding their experiences at banquets; incorporated suggestions into future plans.
Manager
La trucha restaurant -bar
Estado de mexico
01.1993 - 12.2001
- Company Overview: Family - owned seafood restaurant that my mother put together from scratch, and we ran for 15 years
- Inventory, ordering, purchasing, cleaning and storing of seafood , cooking, serving, dish washing , bartending, cashier, creating schedules and the last years as a manager on weekends and afternoon shifts (after school)
- Family - owned seafood restaurant that my mother put together from scratch, and we ran for 15 years
Education
Supervision in the Hospitality Industry - management and, Hospitality
Euroamerica (ESHEA)
Cuernavaca, Mexico01.2003
Skills
- Team Management
- Cooking
- Kitchen Experience
- Restaurant Experience
- English
- Supervising Experience
- Kitchen Management Experience
- Restaurant Management
- Microsoft Word
- Menu Planning
- Food Safety
- Cash register
- Cash handling
- Customer service
- Certifications and Licenses
- Food protection manager
- 2023 to 2028
- Bar and beverage management
- Supervision in the hospitality industry
- Customer service — Proficient
- Identifying and resolving common customer issues - Proficient
- Sales skills -Proficient
- Influencing and negotiating with customers-Proficient
- Work style: Reliability — Proficient
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- General manager (hospitality) — Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Retail customer service — Proficient
- Business Administration
- Staff Training
Languages
- Italian
- French
- Spanish
Additional Information
- Authorized to work in the US for any employer
Affiliations
- Very active, energetic and positive
- Much into productivity and efficiency
- Love arts of any kind and creativity
- Sports, outside activities and health are my hobbies
- Avid reader and passionate learner
Accomplishments
- Recognition for participating on the course "Development of learning skills" August 1999
- Diploma as "Trainee Teacher of English as a Second Language"
- Diploma as "Certified Guide for Xcaret Parks"
- Recognition as "The best sales on board Guide" July- August 2014
- Recognition as "The best sales on board Guide" September- October 2014
- Recognition as "The best sales on board Guide of the year" 2014
- Recognition for finishing "Level A2 In Italian language"
Timeline
General Manager/Innkeeper
Cape San Blas inn
06.2023 - 04.2024
Server/ shift manager
Pomodoro Italian grill
03.2023 - 06.2023
Security Company Manager
CUSAEM
01.2017 - 12.2022
Park Guide
Grupo Xcaret
01.2013 - 12.2017
Sales Representative
Carlos'n Charlie's / senior frog's playa del carmen
01.2011 - 12.2013
Travel Agency Manager
Go travel direct
01.2007 - 11.2011
Banquet Coordinator
Duxelles
03.2004 - 10.2006
Manager
La trucha restaurant -bar
01.1993 - 12.2001
Supervision in the Hospitality Industry - management and, Hospitality
Euroamerica (ESHEA)
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