Ana Reyes
Des Plaines,IL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
32
32
years of professional experience
Work History
Assistant Manager Inventory Management 1
Nordstrom Rack
10.2020 - Current
- Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Train, develop and ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Call Center – Student Loan Counselor
Ceannate
10.2016 - 08.2018
- Act as liaisons between students and their loan servicer
- Counsel students throughout the repayment process on their federal student loans
- High paced call center taking more than 100+ inbound and outbound calls per shift
- Counseled students and parents about financial aid options and program details.
Scoring Supervisor Support
Pearson Education
04.2016 - 06.2016
- Responsible for providing support to scorers related to Content questions which also includes Back Reading, and Resolution Scoring.
- Evaluates student responses to open-ended questions in a reliable manner and scores according to customer supplied scoring guidelines
Program Coordinator
Meals at Home
02.2015 - 03.2016
- Responsible for coordinating all Meals at Home delivery including creating routes and dietary orders for food suppliers
- Handle client intakes, payment, and complaints regarding meal and delivery problems
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Administrator
Rosner Home Health Care, Inc.
01.2003 - 01.2013
- Responsible for the entire home health agency structure and support including compliance, clinical excellence, customer service, operations, office functions, marketing and business growth
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Medicare Case Manager
Greek American Rehabilitation Care
01.2002 - 01.2004
- Performs standardized nursing assessment using Minimum Data Set (MDS) to determine appropriate level of care
- Collaborates with and provides information to patients, families, physicians, and staff regarding the provisions of care
- Works closely with multidisciplinary team members for patients requiring different modalities of therapy treatments and Social Worker
Assistant Director of Nursing
HCR-Manor Care
01.2001 - 01.2002
- Conducts the nursing process - assessment, planning, implementation and evaluation thru timely completion of standardized assessments such as MDS
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Collaborated with staff, management, and external groups to coordinate patient care.
Rehabilitation Nurse Manager
Lieberman Geriatric Health Center
01.1999 - 01.2001
- Collaborate with therapy department for effective utilization of services and appropriateness of service
- Provide in-service classes for staff to develop, maintain and update skills in restorative nursing technique
- Track MDS assessments on all Medicare A patients to ensure appropriate assignment of ARD and compliance with PPS and OBRA regulations
- Promoted patient independence by teaching self-care techniques and providing adaptive equipment recommendations.
- Mentored new rehabilitation nurses, sharing expertise in evidence-based practices leading to successful integration within the team.
Medicare Case Manager
Lieberman Geriatric Health Center
01.1997 - 01.1999
- Responsible for daily operations of 12 Medicare A certified beds, including timely completion of MDS and formulation of care plans
- Increased Medicare bed capacity from 8 (1997) to 12 (1999)
- Facilitate and oversee weekly Medicare meetings with the health team to monitor appropriate assignment of RUGS categories and ARD
- Monitor Medicare required documentation such as non-coverage letters, certification and eligibility
- Provide requested Medicare Review documentation to Fiscal Intermediary as needed and other insurance required records
- Prepare Medicare A billing monthly to ensure accuracy of RUGS assignment and utilization of Medicare days per beneficiary
- Communicate with designated insurance case managers to confirm authorization and provide necessary medical information to ensure coverage as needed
- Conduct field assessment/screening for Medicare admission
- Assist in marketing through hospital presentations to discharge planners and case managers
Director of Nursing Sub-acute Rehab Unit
St Francis Hospital of Evanston
01.1996 - 01.1997
- Managed 35 Medicare certified beds with 40 employees with excellent working relationship with attending physicians, clinical therapists and support staff as well as all levels of nursing personnel
- Increased the average daily census from 21 (1996) to 35 (1997) with waiting list for admission
- Operated as an internal case manager and liaison with Workman's compensation case managers, utilization review nurses, physician and insurance representatives
Director of Nursing
Montgomery Place Nursing Home
01.1993 - 01.1996
- Responsible for overall supervision, provision and quality nursing care in the health center
- Evaluated all admissions for appropriate level of care for Medicare coverage
- Collaborated with staff, management, and external groups to coordinate patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Education
Bachelor of Science - Nursing
Pamantasan Ng Lungsod Ng Maynila
Manila, PhilippinesTimeline
Assistant Manager Inventory Management 1
Nordstrom Rack
10.2020 - Current
Call Center – Student Loan Counselor
Ceannate
10.2016 - 08.2018
Scoring Supervisor Support
Pearson Education
04.2016 - 06.2016
Program Coordinator
Meals at Home
02.2015 - 03.2016
Administrator
Rosner Home Health Care, Inc.
01.2003 - 01.2013
Medicare Case Manager
Greek American Rehabilitation Care
01.2002 - 01.2004
Assistant Director of Nursing
HCR-Manor Care
01.2001 - 01.2002
Rehabilitation Nurse Manager
Lieberman Geriatric Health Center
01.1999 - 01.2001
Medicare Case Manager
Lieberman Geriatric Health Center
01.1997 - 01.1999
Director of Nursing Sub-acute Rehab Unit
St Francis Hospital of Evanston
01.1996 - 01.1997
Director of Nursing
Montgomery Place Nursing Home
01.1993 - 01.1996
Bachelor of Science - Nursing
Pamantasan Ng Lungsod Ng Maynila