Ana Reynaga
Salt Lake City,UT
Summary
Dynamic professional with proven expertise in packing and shipping from Sportsmans Warehouse, enhancing customer satisfaction through meticulous order fulfillment and reduced packing errors. Strong organizational skills and exceptional client relations fostered a welcoming environment as a receptionist, ensuring efficient operations and positive visitor experiences.
Overview
9
9
years of professional experience
Work History
Packing
Sportsmans Warehouse
Salt Lake City
05.2022 - 05.2024
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of products to customers.
- Reduced turnaround time for orders with streamlined packing procedures and effective staff allocation.
- Reduced fruit damage during packing by utilizing proper handling techniques and gentle care.
- Minimized package damage by applying appropriate packing materials and handling practices.
- Reduced packing errors, carefully inspecting products for damage before packing.
Receptionist
Best Financial
West Valley City, UT
05.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Little America Hotel
Salt Lake City
11.2018 - 12.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Cleaning Crew Member
Lalito Services
Salt Lake City, UT
11.2015 - 11.2017
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
Horizonte High School
Salt Lake City, UT05.2018
Skills
- Packing and shipping proficiency
- Packing supplies
- Box and container packing
- Order picking and packing
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Packing
Sportsmans Warehouse
05.2022 - 05.2024
Receptionist
Best Financial
05.2022 - 05.2023
Receptionist
Little America Hotel
11.2018 - 12.2020
Cleaning Crew Member
Lalito Services
11.2015 - 11.2017
Horizonte High School