Ana Richards
Weston,Fl
Summary
Dynamic Program Analyst with the Transportation Security Administration, skilled in data analysis and document security. Proven track record in enhancing data integrity and performance management, while effectively leading teams. Recognized for developing impactful reports and fostering collaboration, ensuring operational excellence in high-stakes environments. Strong communicator with a commitment to continuous improvement.
Overview
19
19
years of professional experience
Work History
Mission Support- Program Analyst (Temporary detail)
Transportation Security Administration
Fort Lauderdale, USA
07.2024 - 02.2025
- Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity
- Producing highly sensitive and secure documents
- Editing and creating office documents and correspondence using office automation software, i.e., graphics, databases, spreadsheets and word processing and managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison
- Performing complex office automation duties using word processing to edit and format lengthy correspondence and reports, creating and maintaining spreadsheets and databases, responding to inquiries by phone and/or in writing, reviewing and verifying accuracy and completeness of submitted documents
- Responsible for administering communication mailboxes use to disseminate information, memos and job postings to the workforce; overseeing automated reports through the Performance Management Information System (PIMS) utilized to share analytical information to leadership regarding daily throughput, wait times, staffing, etc
- Administer sites in the iShare for request such as permissions, access, removal of items and/or individuals no longer employed by the agency
- Assist the media team with posting of news, local events, and job postings on the TSA News app, update AIMS pictures, update the Organizational chart
- Work with local hiring, and other mission support departments to keep and maintain vital records of employees, track attendance through workforce central (etas); and webta accounts
- Assist the human resources, screening, compliance, and training and development departments in the process to recognize model officers through data input
Supervisory Transportation Security Officer
Transportation Security Administration
Fort Lauderdale, USA
06.2009 - 02.2025
- Accountable for more than sixty officers under my supervision
- In charge for the safe handling and transport of explosives training aids in accordance with Standard Operating Procedures (SOP)
- Perform problem resolution, develop physical security practices, physical access control systems (PACS), closed circuit video (CCV)
- Assisting individuals that included analyzing documents for authenticity
- Researching and analyzing information related to immigration documents; interpreting and applying policies, regulations, and statutes to verify authenticity of documents presented by immigrants seeking asylum in the U.S
- Interpreting and consulting with stakeholders (CBP) and (ICE) to decipher immigration laws and status of travelers
- Investigate and reporting functions of fact-finding investigations and enactment of policy and enforcement priorities at Terminal Level
- Manage the Advance Threat Local Allocation Strategy Team and the Behavior Detection operation for Terminals and screening checkpoints
- Documented identified behavior as the basis for referral
- Direct and train staff who serve as primary contact for U.S Citizens, and international visitors seeking information, assistance and/or guidance for immigration Documents and privileges
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Perform law enforcement support duties such as taking photographs; and collecting evidence for Law enforcement personnel
- Evaluate and develop performance standards and assess work performance of subordinates
- I have specialized knowledge of laws and executing programs in airport security operational environment
- Supervised that all security procedures are strictly implemented
- Conducts investigations in case of security breaches
- Conducting briefings and debriefings everyday bringing the supervisors up to date on policy changes and screening procedures changes or any Sensitive Information for threat regarding Airports Security
- Mentor and coached Supervisors in the handling of conflict in the workplace
- As a Manager I ensure that everyone under my supervision has full knowledge and understanding of the importance of resolution conflict in the workplace
- Created standardized forms to assist the operation based on audits, performance efficiency and metrics to achieve the most effective and efficient operation
- I analyze quantitative data to configure an operation that best utilizes the number of officers on duty to optimize throughput
- Responsible for recommendations, based on analyzed data to the appropriate management personnel concerning improvements to their areas of operation
- My research and recommendations include, but are not limited to, operational changes, staffing needs and agency policy
- Responding to inquiries orally and in writing concerning various administrative matters
- Managerial experience administering, planning and managing operations in the following functional areas: facilities management, project supervision, officer's development and fast decision when staffing movement is requiring like moving officers from one concourse to another in a timely manner, injuries at the workplace, irate passengers, unexpected Screening Operation Procedures changes and recommendations for discipline
- Assist with preparing investigative reports in sufficient detail and accuracy to support possible prosecution and/or administrative action
- Constantly communicate with TSA personnel, stakeholders and airline representatives about all aspects concerning the operation
- I share thoughts, needs and ideas to improve the security
- Updating asset management systems, performing property management inventories, scheduling motor vehicle maintenance and repairs
- Assessed multiple travelers simultaneously and used programmatic information to analyze whether elevated suspicion exists that may indicate the potential for criminal and terrorist activity
- Responsible for developing security pilot program by Headquarters and developing new security procedures
- Assist with the apprehension of individuals that are accused of violating immigration or related laws
- Conduct routine interviews using various law enforcement methods and techniques (e.g., observation, interviews, document inspection, data analysis, etc.) to Airport security incidents and events
- Plan and coordinate with stakeholders for both TSA and non-TSA assets including local law enforcement, other Department of Homeland Security (DHS) agencies, and airport operator and security stakeholders on a wide range of transportation security systems working at the airport to improve the overall security posture
- I conduct risk-based analyses and recommend changes in overall security operations within and around airports
- Continuously evaluate the effectiveness of Playbook Play activities and works collaboratively with security stakeholders for both TSA and non-TSA assets to ensure overall effectiveness of transportation
Lead Transportation Security Officer (LTSO)
Transportation Security Administration
Fort Lauderdale, USA
05.2006 - 06.2009
- Managing screening checkpoints that are central to TSA objectives that serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft
- Recognizing and recommending correction of improper use or application of equipment, providing guidance to subordinates, and answering routine questions presented by subordinates
- Managing and supporting the collections of various performance metrics to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process
- Coordinating national and local crisis management and incident response protocols
- Recognizing and understanding the customer service needs of the traveling public and balances these needs with safety and security in mind
- Working cooperatively with airport stakeholders in furtherance of the TSA mission
- Monitoring individual performance and providing frequent communication to promote Officers development
- Managed the inspections of TSA training equipment
- Assisting with security issues within a facility and handling matters related to employees, facility, computer access, document security, access controls and documenting reporting issues
- Knowledgeable of all federal regulations related to physical and electronic safety
- I am a subject matter expert of security technology implementation and maintenance within established guidelines
- Developing incident information and reports for Law Enforcement Officers (LEOs) and superiors
- Escorting vendors and visitors to agency's different floors throughout the building
- Conduct presentations to upper management utilizing Power Point and Excel spreadsheet about security related strategies and vulnerabilities
- Assisting in analyzing and evaluating flow of work, devising and evaluating new methods of obtaining needed results in work organization and in various administrative areas
- Monitor and supervised officers on coaching, mentoring and guiding employees and conflict management
- Excellent interpersonal skills when dealing with difficult situations by controlling the feelings, instead of being overwhelmed by emotion
- I am a subject matter expert of all federal regulations related to physical and electronic safety
- Experience on using several types of security equipment
- Manage and supervised data and communications network protection and recovery as it impacts on federal security responsibilities
- Supervise local and Federal law enforcement activities within the purview of the FDS and TSA
Transportation Security Officer
Transportation Security Administration
Fort Lauderdale, USA
01.2006 - 02.2008
- I have written narratives clear and concise incident reports when situations required Law Enforcement (LEO), Customs and Border Patrol (CBP), Federal Bureau of Investigation (FBI) involvement
- I have composed daily briefings for an assigned team conducting operations as an extra layer of security at Fort Lauderdale (FLL)
- I have prepared analytical reports, briefing documents, and summaries on personnel security and suitability adjudication issues as well as determinations regarding serious incident reports resulting in criminal investigations, conducted within and outside of the organization
- I have made decisions when data is limited to produce positive and unpleasant outcomes
- Performing complex office automation duties using word processing to edit and format lengthy correspondence and reports, creating and maintaining spreadsheets and databases, responding to inquiries by phone and/or in writing, reviewing and verifying accuracy and completeness of submitted documents
Skills
- Data analysis
- Database management
- Document security
- Office automation
- Performance management
- Report generation
Languages
Fluent (Advanced proficiency), Fluent (Native proficiency)
References
- Kent Reyes, Terminal Manager, 954-826-8134
- Katherine Dandola, Program Analyst Manager, 202-527-1949
- Dirk Herberz, Assistant Federal Security Director for Inspections (AFSD-I), 954-290-8144
- Emmanuel Lluberes, 305-522-6767
Job Related Training
- Writing Training for corrective and disciplinary action.
- Payroll processing and record keeping training.
- Sensitive Security Information, Customer Service, Management Training.
- FEMA certified in Emergency Management and Response Team Procedures.
Timeline
Mission Support- Program Analyst (Temporary detail)
Transportation Security Administration
07.2024 - 02.2025
Supervisory Transportation Security Officer
Transportation Security Administration
06.2009 - 02.2025
Lead Transportation Security Officer (LTSO)
Transportation Security Administration
05.2006 - 06.2009
Transportation Security Officer
Transportation Security Administration
01.2006 - 02.2008
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