Ana Rico
Flagstaff,AZ
Summary
Experienced and people-focused manager with 15+ years of leadership across hospitality, retail-adjacent operations, and regulated environments. Known for building strong teams, driving operational excellence, and delivering exceptional customer experiences. Skilled in coaching, scheduling, performance management, training, and process improvement while maintaining compliance, efficiency, and a positive workplace culture.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Manufacturing Operator
Poba Medical
Flagstaff, AZ
03.2025 - Current
- Operate manufacturing machinery and equipment while strictly following documented procedures and work instructions.
- Perform in-process and final quality inspections to ensure products meet established quality and regulatory standards.
- Maintain accurate production and quality records related to products and manufacturing processes.
- Identify, document, and immediately report safety, quality, or process deviations to management to ensure compliance.
Bar Manager
Historic Brewery Co.
05.2018 - Current
- Lead daily bar operations including staffing, training, scheduling, and customer service
- Train new employees in service standards, compliance, and customer engagement
- Maintain smooth operations during high-volume periods
- Support POS system implementation, training, and troubleshooting across locations
Manufacturing Team Leader & Process Champion
W. L. Gore & Associates
Flagstaff, AZ
08.2020 - 04.2025
- Coach and support associates in meeting performance, quality, and safety expectations
- Lead training initiatives and support operational efficiency
- Strong experience holding teams accountable while maintaining positive morale
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Led manufacturing team in daily operations, ensuring adherence to safety protocols and production standards.
- Mentored and trained new team members on machinery operation and quality assurance processes.
Food & Beverage Team Member
Pine Country Restaurant
06.2014 - 03.2019
- Provided high-quality guest service in a fast-paced dining environment, ensuring accuracy, efficiency, and a consistently positive customer experience.
- Demonstrated thorough knowledge of menu offerings to guide guest selections and enhance overall dining satisfaction.
- Effectively managed multiple tables simultaneously while maintaining attention to detail, timeliness, and service standards.
- Upheld cleanliness, food safety, and sanitation standards in compliance with company policies and health regulations.
Restaurant Manager
El Corral on 66
07.2017 - 05.2018
- Oversaw front-of-house operations, staff performance, and customer satisfaction
- Managed scheduling, training, and daily workflow
- Addressed customer concerns and maintained service standards
Family Business Manager
Abarrotes Zavala
04.2008 - 05.2013
- Managed daily business operations including staffing, customer service, and inventory
- Supported ordering, cash handling, and store organization
- Built strong customer relationships within the community
Skills
- Leadership development
- Customer service proficiency
- Employee training and onboarding
- Workforce planning and management
- Performance management
- Process Improvement
- Conflict Resolution
- Inventory & Operations Oversight
- Safety, Compliance & Policy Enforcement
- Effective written communication
- Data analysis and reporting
Accomplishments
- Promoted team engagement and accountability by implementing structured training and feedback practices
- Successfully trained and cross-trained staff to improve coverage and operational flow
- Led point-of-sale system rollouts, including installation, training, and troubleshooting
- Developed employees new to the hospitality and retail environments into confident, high-performing team members
Languages
Spanish
Native or Bilingual
Education
High School Diploma -
Williams High School
Williams, AZ 08.2009 - 06.2013
Timeline
Manufacturing Operator
Poba Medical
03.2025 - Current
Manufacturing Team Leader & Process Champion
W. L. Gore & Associates
08.2020 - 04.2025
Bar Manager
Historic Brewery Co.
05.2018 - Current
Restaurant Manager
El Corral on 66
07.2017 - 05.2018
Food & Beverage Team Member
Pine Country Restaurant
06.2014 - 03.2019
High School Diploma -
Williams High School
08.2009 - 06.2013
Family Business Manager
Abarrotes Zavala
04.2008 - 05.2013