Ana Ridgway
Summary
Accomplished Administrative Office Manager with a proven track record at Southern Idaho Surgery Center, enhancing operational efficiency and team productivity through expert office management and policy modification. Skilled in account reconciliation and fostering a culture of teamwork, I significantly boosted practice revenue and compliance, showcasing a blend of strategic and interpersonal strengths.
Overview
11
11
years of professional experience
Work History
Administrative Office Manager
Southern Idaho Surgery Center
08.2021 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Verify CRNAS, Doctors,Nurses,Dental Assistants credentials as well as reappointment.
- Developed internal requirements that comply with AAAHC & CMS standards to reduce regulatory risk and liability across the program.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Created new employee handbook, policies and disaster recovery procedures.
- Work closely with 16 dental offices around the treasure Valley
- Coordinate surgery dates with dental offices
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Ensured compliance with all applicable regulations governing ASC practices at local, state, and federal levels.
Billing/Insurance Coordinator
Southern Idaho Surgery Center
03.2021 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Trained department employees in proper billing and accounting procedures.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Verified insurance and communicated coverage to staff and patients.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Front Office Administrator
Southern Idaho Surgery Center
03.2021 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Food and Nutrition Lead
St Lukes Children's Hospital
01.2013 - 02.2021
- Conducted regular audits of cash registers, ensuring accuracy in financial reporting and adherence to company policies.
- Collaborated with management to develop strategies for increasing sales through upselling techniques.
- Consistently met or exceeded performance goals through dedication to excellent service and attention to detail.
- Managed daily cash flow for optimal efficiency, ensuring accurate counts and timely deposits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Improved policy effectiveness by conducting comprehensive research and analysis on various issues.
Education
High School Diploma -
Boise High School
Boise, ID03.2008
Skills
- Scheduling and calendar management
- Office Administration
- Training and coaching
- Account Reconciliation
- Contract Negotiations
- Credit and collections
- Payroll and budgeting
- Employee Training
- Policy and procedure modification
- Human Resources
- Performance Evaluations
- Policy Management
- Office Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Manager
Southern Idaho Surgery Center
08.2021 - Current
Billing/Insurance Coordinator
Southern Idaho Surgery Center
03.2021 - Current
Front Office Administrator
Southern Idaho Surgery Center
03.2021 - Current
Food and Nutrition Lead
St Lukes Children's Hospital
01.2013 - 02.2021
High School Diploma -
Boise High School