Ana Rincon
Bradenton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrative Assistant position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Front Desk Team Lead
Sheraton Suites Orlando Airport
Orlando, FL
05.2022 - 09.2023
- Developed strategies for improving customer experience at the front desk.
- Assisted in creating reports regarding customer satisfaction levels, employee performance.
- Managed daily operations of the front desk, including staff scheduling and assigning tasks.
- Updated internal systems with relevant information related to guest services.
- Responded promptly and professionally to guest requests or complaints via phone or email.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted charges, updated accounts and issued bills to departing guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Receptionist Administrator
Whei Zhen
Buenos Aires, Argentina
11.2018 - 05.2022
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Resolved customer complaints or answered customers' questions.
Education
High School Diploma -
San Francisco De Asis
Maracaibo, Venezuela06-2013
BBA - Tourism And Travel Management
Universidad Argentina De La Empresa
Buenos Aires, ArgentinaSkills
- Task Delegation
- Sales Support
- Guest Relations
- Scheduling and Planning
- Strong Leadership
- Front Office Support
- Report Generation
- Information Protection
- Credit and Cash Payments
- Microsoft Office
- Customer Service
- Fluent in Spanish and English
- Reporting Capabilities
- Administrative Support
- Hospitality Services
- Problem-Solving Skills
- Bookkeeping
Timeline
Front Desk Team Lead
Sheraton Suites Orlando Airport
05.2022 - 09.2023
Receptionist Administrator
Whei Zhen
11.2018 - 05.2022
High School Diploma -
San Francisco De Asis
BBA - Tourism And Travel Management
Universidad Argentina De La Empresa
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