Microsoft Suite, Excel
Ana Rivera
Program Manager
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful, offering history of success coordinating and monitoring operations across various programs. Effective leader, problem-solver and organizational efficiency. Highly committed with hardworking mentality to maintain quality of services as well as excellent customer relations aptitude and relationship-building skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Program Manager
Community Housing And Shelter Services
Modesto, CA
04.2021 - 06.2023
- Addressed and resolved daily, weekly operational concerns by working with team members and director.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with Executive Director on a regular basis to assess progress and make adjustments.
- Interacted with clients and staff to identify business needs and requirements.
Lead Case Manager
Community Housing And Shelter Services
Modesto, CA
07.2019 - 05.2021
- Identified care needs of individual clients and coordinated responses based on programs criteria.
- Partnered with other agencies in the community and in-house case managers to develop and implement individualized action plans and budgets for participants to retain their rental unit.
- Participated in community events in efforts to support social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted the screening process for different programs and educated the public on available services.
- Implemented strategies to increase public awareness of social and community service programs.
- Assisted Executive Director with the grant writing skills to secure additional program funding.
Case Manager
Community Housing And Shelter Services
Modesto, CA
07.2014 - 07.2019
- Partnered with local community based agencies and case managers to develop and implement individualized action plans and budget for participants to be financially self-sufficient.
- Identified needs of individual clients and coordinated responses based on the pre-screening assessment to determine program
- Facilitated individual sessions to participants enrolled in the program to promote positive behavior change to retain their rental unit.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Liaised with other community agencies to expedite other needs and services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key agencies and their programs.
- Conducted outreach activities to engage local community about the agency's programs.
- Coordinated with community agencies for successful implementation of social and community service initiatives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet other needs.
- Provided leadership, guidance and support to staff members.
Data Entry Clerk
Community Housing And Shelter Services
Modesto, CA
04.2013 - 07.2019
- Secured and protected data from unauthorized access by complying with security protocols.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
NA - Human Services
University of Phoenix
Lathrop, CA 01.2006 - 05.2006
NA - General Studies
Modesto Junior College
Modesto, CA 08.2019 - 05.2020
NA - General Studies
San Joaquin Delta College
Stockton, CA 01.2009 - 07.2009
Skills
Policy and procedure improvements
Program leadership
Team leadership and direction
Documentation proficiency
Fluent in Spanish
Property & Material Management
Data Collection & Research
Personnel training
Quality assurance
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Program Manager
Community Housing And Shelter Services
04.2021 - 06.2023
NA - General Studies
Modesto Junior College
08.2019 - 05.2020
Lead Case Manager
Community Housing And Shelter Services
07.2019 - 05.2021
Case Manager
Community Housing And Shelter Services
07.2014 - 07.2019
Data Entry Clerk
Community Housing And Shelter Services
04.2013 - 07.2019
NA - General Studies
San Joaquin Delta College
01.2009 - 07.2009
NA - Human Services
University of Phoenix
01.2006 - 05.2006