Overview
Work History
Education
Skills
Accomplishments
Timeline
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ANA RIVERA

Overview

7
7
years of professional experience

Work History

Health Program Representative

ELEVANCE HEALTH
03.2023 - Current
  • Streamlined communication between departments by implementing efficient information-sharing systems, enhancing collaboration among team members.
  • Promoted health information programs to public officials, community groups and agencies.
  • Assist over 250 patients weekly in accessing critical services such as prescription assistance programs or transportation vouchers, removing barriers to care and promoting overall wellbeing.
  • Conducted needs assessments to identify gaps in service provision, informing development of new programs tailored to community needs

Lead Clinical Assistant

MEDSTAR HEALTH
08.2021 - 01.2023
  • Under close supervision of therapist assist with predetermined, well defined treatment sessions to include but not limited to exercise program, ambulation, transfer activities, and balance activities.
  • Demonstrate exceptional time management skills while balancing multiple tasks simultaneously within fast-paced clinical setting.
  • Managed day-to-day operations centered around diverse personnel, facilities, and services management; staff training, and patient experience resolutions.

Clinic Coordinator

CATHOLIC CHARITIES OF ARLINGTON
03.2020 - 03.2021
  • Coordinate care for more than 4,000 patients, acting as liaison between departments as well as between patients, their families and health care professionals
  • Trains and supervise staff; create policies for clinic employees, volunteers and sees that these policies are followed
  • Collaborate with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
  • Reduced health disparities by identifying barriers to care and developing culturally sensitive outreach strategies

Pantry Coordinator

CATHOLIC CHARITIES OF ARLINGTON
07.2019 - 03.2020
  • Conduct regular assessments of client needs, adjusting available resources accordingly to meet changing demands within community effectively.
  • Train and supervise volunteers, fostering positive work environment and ensuring seamless pantry operations.
  • Established relationships with community partners to expand outreach efforts, raising awareness about food pantry's services among potential clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Patient Access

INOVA - EMERGENCY ROOM
08.2017 - 05.2019
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of registration process for over 50 patients daily.
  • Assist in developing training materials for new hires within Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
  • Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
  • Identified opportunities for process improvement within Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.

Education

Gar-Field High School
Woodbridge, VA

Northern Virginia Community College
Annandale, VA

Prince William Fire Department

Skills

Ability to analyze and solve problems

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Accomplishments

  • Founder of Agape; Organized and lead more than 25 young adults to work within the community to organize activities and implement available resources that will help communities and individuals thrive., 2016, Present
  • Organize food drives for more than 35 families with Holy Family Catholic Church, 2020, Present
  • Provided exemplary non-medical and medical care for more than 15 senior citizens and 50 children during my medical mission trips in Mozambique, Thailand, El Salvador and Guatemala., 2014, 2019

Timeline

Health Program Representative

ELEVANCE HEALTH
03.2023 - Current

Lead Clinical Assistant

MEDSTAR HEALTH
08.2021 - 01.2023

Clinic Coordinator

CATHOLIC CHARITIES OF ARLINGTON
03.2020 - 03.2021

Pantry Coordinator

CATHOLIC CHARITIES OF ARLINGTON
07.2019 - 03.2020

Patient Access

INOVA - EMERGENCY ROOM
08.2017 - 05.2019

Gar-Field High School

Northern Virginia Community College

Prince William Fire Department

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ANA RIVERA