Ana Rivera
Washington,DC
Summary
Proactive and diligent, with a strong work ethic. Excelling in facility cleaning and ensuring customer satisfaction. Demonstrated ability to improve cleanliness standards by employing advanced safety procedures and effective waste management techniques. Skilled in chemical handling and janitorial duties, consistently achieving high levels of client satisfaction. Results-driven professional focused on delivering exceptional support for customer needs.
Overview
17
17
years of professional experience
Work History
Day Porter
Red Coats
01.2013 - 09.2023
- Communicated with coworkers and managers about completed janitorial duties with (2) buildings with 12 floors each by myself.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping, and window-cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained floor cleaning and waxing equipment.
- Reported damages and hazardous conditions to management for further action.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Housekeeper
West End Washington DC, Tapestry Collection By Hil
01.2007 - 01.2013
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed (16 to 20) rooms every day with Housekeeping duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Skills
- Safety Procedures
- Building Maintenance
- Waste Management
- Trash pickup
- Chemical Handling
- Janitorial duties
- Facility Cleaning
- Ensuring customer satisfaction
- Initiative and Self-Motivation
- Strong Work Ethic
Timeline
Day Porter
Red Coats
01.2013 - 09.2023
Housekeeper
West End Washington DC, Tapestry Collection By Hil
01.2007 - 01.2013
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