Ana Roban
Rome,Italy
Summary
Experienced International Employment professional with a track record of leading successful projects that surpass client expectations. Skilled in developing detailed project plans, managing task allocation, and implementing risk management strategies for seamless product integration. Committed to providing exceptional training and support to enable clients to fully maximize the benefits of new products. Proactive problem-solver with a proven ability to navigate diverse work environments. Prioritizes understanding and meeting client needs to cultivate long-term relationships. Adaptable and dedicated to continuous improvement, contributing to organizational growth.
Overview
4
4
years of professional experience
Work History
Service Excellence Manager
Velocity Global
01.2024 - Current
- Accountable for the service delivery of the company's most significant and strategic accounts, encompassing project management of onboardings, mergers and acquisitions, offboardings, and high-volume requests.
- Monitored ongoing activities within the strategic clients, escalating issues in accordance with Service Level Agreements and serving as the primary point of escalation for any service-related concerns.
- Fostered and maintained relationships with customers' HR teams, tailoring communication and meeting frequencies to align with client preferences and segmentation.
- Organized and led project kick-off calls, gathering essential background information on new accounts to facilitate successful onboarding experiences.
- Guided clients through the company's established processes, clearly communicating project expectations and payroll cutoff timelines.
- Delivered regular status updates to clients, crafting comprehensive summaries that encapsulated the full scope of projects.
- Proactively updated process changes and communicated any client pain points to relevant internal stakeholders for continuous service improvement
Implementation Specialist
Velocity Global
06.2023 - 01.2024
- Formulated and executed detailed project plans to ensure the successful implementation of products, encompassing all necessary tasks and milestones.
- Managed and directed all aspects of implementation, including delegation of tasks and mitigation of potential risks.
- Provided comprehensive training and ongoing support to clients, enhancing their ability to fully utilize and benefit from new products.
- Demonstrated versatility by operating effectively within diverse work environments, customizing approaches to suit specific products or services.
- Prioritized client needs, consistently focusing on understanding and meeting their requirements to foster satisfaction and loyalty.
HR Specialist UK & Ireland
Velocity Global
03.2022 - 05.2023
- Successfully executed and supported employee onboarding processes in collaboration with in-country vendors, ensuring seamless enrolment in benefits programs and efficient payroll facilitation.
- Developed and maintained compliant local employment packages and documentation, strictly adhering to legal and regulatory requirements.
- Facilitated compliant employee terminations and offboardings, guaranteeing smooth transitions in compliance with local laws.
- Cultivated and sustained expertise in international employment practices, dedicating to continuous professional development in the field.
- Acquired and applied proficiency in international employment and the Employer of Record (EoR) structure, utilizing this knowledge to improve service delivery.
Benefits and Wellbeing Coordinator
Pret A Manger
01.2021 - 03.2022
- Served as a key member of the payroll team, reporting directly to the Senior Pay and Benefits Manager.
- Managed the administration of all weekly and monthly employee benefits,including pension, life insurance, private medical assurance, season ticket, loans, eye tests, and childcare vouchers.
- Reviewed and adjusted benefit eligibility for employees in response to status changes such as reductions in hours, employment termination, or department transfers.
- Built and sustained collaborative relationships with key stakeholders, including the wider HR team, business managers, payroll, and administration teams, to enhance operational effectiveness.
- Contributed to the development and implementation of new benefit programs and processes, aligning with business needs and maintaining market competitiveness.
- Managed financial aspects of benefits administration, including invoice management, purchase order creation, and facilitating timely payments to benefit providers.
Education
Master of Science - MS - International Business with Human Resource Management
Ulster University
09.2021
Bachelor of Science - BS - Business Management
University of Roehampton
01.2020
High School Diploma - Accounting
Leonardo da Vinci High School
01.2013
Skills
- Project Management
- Customer Relationship Management (CRM)
- Service Improvement
- Project Planning
- Collaborative Problem Solving
- High Level Of Accuracy
- Legal Compliance
- International Employment Expertise
- Onboarding and Offboarding Management
- Employee Satisfaction Advocacy
- Analytical Skills
- Confidentiality
- Organization Skills
- Strategic Communications
Languages
Italian
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Elementary
English
Full Professional
Timeline
Service Excellence Manager
Velocity Global
01.2024 - Current
Implementation Specialist
Velocity Global
06.2023 - 01.2024
HR Specialist UK & Ireland
Velocity Global
03.2022 - 05.2023
Benefits and Wellbeing Coordinator
Pret A Manger
01.2021 - 03.2022
Bachelor of Science - BS - Business Management
University of Roehampton
High School Diploma - Accounting
Leonardo da Vinci High School
Master of Science - MS - International Business with Human Resource Management
Ulster University
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