Ana Rocio O'Brien
Torrance,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Semiconductor Freight Forwarder
DSV Air & Sea
09.2023 - Current
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Calculated weight, volume or cost of goods to be moved.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Used Cargo Wise to monitor information about customers, shipments.
- Stayed on top of shipment locations and current status to update offices and customers.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Facilitated required documentation to manage customs clearance.
- Manage the importation of good by air, including customs clearance. and delivery to the destination.
- Communicate with airlines, customs agents, and trucking companies. to ensure timely good.
- Track shipments and provide updates to customers as needed.
- Work along with Sales and Account managers for smooth operation and final delivery of goods to customers.
- Prepare and submit required documentation for customs clearance, including commercial invoices, packing list, and other relevant paperwork.
- Ensure compliance with all relevant regulations and trade laws.
- Prepare and present pricing proposals to customers and vendors.
- Negotiate quotes proposals with customers and vendors.
- Manage relationships with customers such TSMC, KLA, ICHOR,HQ PACK, Global Foundries, Nanoverse, Tower Semiconductor, Texas Instruments, Marketech, providing exceptional customer service.
- Coordinated daily transfer shipments with proper documentation logs.
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Cleared goods through customs and verified delivery to client destinations.
Air Export/Air Import Coordinator/Pricing
One Circle Logistics
02.2021 - 08.2023
- Make booking reservations with different airlines.
- Receive bookings from customers or overseas offices.
- Submitting AES details for all shipments.
- Update customer on local/International rules and regulations.
- Check different rates and revised quotes.
- Review, update, and maintain export customer charges for all export related opportunities.
- Communicate with a variety of Local and International vendors.
- Prepare, handle and process documentation needed for export consolidations.
- Uses Global Knowledge of export requirements for shipments arriving or transiting in bond from the USA.
- Send Pre-alert and POD to clients.
- For air import shipment received pre-alert from overseas offices
- Contact consignee to advise about shipment.
- Contact broker and sent all docs, arrival notice, commercial inv and packing list.
- Check with the trucker and send Delivery order to pick up cargo and delivery.
- Send POD to overseas customers.
- Bill all our vendors and enter the billing for debit and credit note.
- Analyze market trends and monitor competitor pricing.
Air Import Coordinator
Hartrodt Inc
11.2017 - 07.2020
- Company Overview: Los Angeles, CA
- Manage the importation of good by air, including customs clearance and delivery to the destination.
- Communicate with airlines, customs agents, and trucking companies to ensure timely good.
- Track shipments and provide updates to customers as needed.
- Work along with Sales and Account managers for smooth operation and final delivery of goods to customers.
- Prepare and submit required documentation for customs clearance, including commercial invoices, packing list, and other relevant paperwork.
- Ensure compliance with all relevant regulations and trade laws.
- Prepare and present pricing proposals to customers and vendors.
- Negotiate quotes proposals with customers and vendors.
- Manage relationships with customers such TSMC, KLA, ICHOR, HQ PACK, Global Foundries, Nanoverse, Tower Semiconductor, Texas Instruments, Marketech, providing exceptional customer service.
- Make booking reservations with different airlines.
- Receive bookings from customers or overseas offices.
- Submitting AES details for all shipments.
- Update customer on local/International rules and regulations.
- Check different rates and revised quotes.
- Review, update, and maintain export customer charges for all export related opportunities.
- Communicate with a variety of Local and International vendors.
- Prepare, handle and process documentation needed for export consolidations.
- Uses Global Knowledge of export requirements for shipments arriving or transiting in bond from the USA.
- Work with a Co-loader for LCL shipments.
- Send Pre-alert and POD to clients.
- For air import shipment received pre-alert from overseas offices.
- Contact consignee to advise about shipment.
- Contact broker and sent all docs, arrival notice, commercial inv and packing list.
- Check with the trucker and send Delivery order to pick up cargo and delivery.
- Send POD to overseas customers.
- Pay all our vendors and enter the billing for debit and credit note.
- Analyze market trends and monitor competitor pricing.
- Receive Pre-alert from overseas, open file in CargoWise, prepare import documents, such as arrival notice, HAWB, commercial invoice and Packing list.
- Check arrival status from different airlines such as KLM, Lufthansa, British, United Airlines, Delta, American Airlines, Hong Kong, SAS, Polar Air, Air China and more.
- Notify clients and send arrival Notice to Brokers.
- Make import fee payment on Cargo Sprint, Epic, or Pay Cargo.
- Check with ground handlers such Menzies, WFS, Swissport, and Mercury for arrival information or problems with freight.
- Coordinate with trucking companies for pick-up freight and delivery.
- Daily communication with Airlines, vendors, truckers, customers and overseas offices.
- Coordinate and report the status of shipment to the importer.
- Ability to multitask in a fast-paced environment.
- Use the CargoWise system to bill customers and overseas agents.
- Input all shipment details into CargoWise, updating with tracking information upon confirmation.
- Handled all shipment coordination for products beginning in country of origin and ending at destination.
- Coordinated daily transfer shipments with proper documentation logs.
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Cleared goods through customs and verified delivery to client destinations.
- Los Angeles, CA
Export Coordinator/Pricing
Airline Network Services
01.2015 - 10.2017
- In charge of booking freight for Hainan Airlines, Norwegian and Thomas Cook Airline.
- Collaborate with sales team to develop pricing models that meet customer needs.
- Monitored confirmation on board and offload of freight with Ground Handlers.
- Processed incoming calls, emails offering best rate for freight cargo.
- Coordinated with freight forwarding for promptly delivery of freight to the warehouse.
- Enter daily flight information into the system and air software.
- In charge of Billing at the end of the month.
- Collaborated with management, sales to close a deal.
- Verified prices with the airline and back with the customer.
- Researched and resolved all customer issues.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Discussed detailed port information to importers or exporters.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Consulted customs brokers to arrange passage of goods through customs.
- Tracked and traced air shipments to maintain status information.
Team Lead
INTELLIGENT CARGO LOGISTICS
02.2011 - 01.2015
- Quote LCL, FCL, BULK, RORO and land charges.
- Prepare and present pricing proposals to customers and vendors.
- Negotiate rates with cargo agencies, shipping companies, and airlines, warehouses according to volume of cargo of exports and imports.
- Make air cargo reservations, prepare AWB and HAWB and verify data, manifest, and collect all necessary documents (packing list, invoice, etc.) to make the proper clearance.
- Coordinate with the warehouse dispatcher and verify cargo entry.
- Coordinate with customs.
- Negotiation and coordination with shipping companies and agents abroad.
- Validated load plans, cargo cleanliness and transportation documentation.
- Attached address labels, identification codes and shipping instructions to containers.
- Estimated freight and postal rates to track shipment costs and weights.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Education
Bachelor of Arts - International Business
Senor De Sipan
PERU06-2014
High School Diploma -
North High School
Torrance06-1992
Skills
- Transportation planning
- Decision-making
- Relationship building
- Freight operations
- Multitasking
- CargoWise expertise
- Task prioritization
- Problem-solving aptitude
- Invoicing oversight
- Interpersonal communication
- Organizational skills
- Teamwork
- Time management abilities
- Analytical thinking
- Customer service skills
- Detail-oriented
- Shipping coordination
- Multitasking Abilities
- Rate negotiation
- Leadership skills
- Freight coordination
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Semiconductor Freight Forwarder
DSV Air & Sea
09.2023 - Current
Air Export/Air Import Coordinator/Pricing
One Circle Logistics
02.2021 - 08.2023
Air Import Coordinator
Hartrodt Inc
11.2017 - 07.2020
Export Coordinator/Pricing
Airline Network Services
01.2015 - 10.2017
Team Lead
INTELLIGENT CARGO LOGISTICS
02.2011 - 01.2015
Bachelor of Arts - International Business
Senor De Sipan
High School Diploma -
North High School
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