Hi, I’m
Ana Rodriguez
Customer Service Rep/ Inventory Specialist
Dallas,TEXAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
1
Certification
Work History
Geodis Logistics
Customer Service Representative
12.2020 - 07.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Geodis Logistics
Inventory Specialist
02.2022 - 09.2022
Job overview
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Recorded daily activities for inventory control.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Tracked production and quality control systems to proactively identify deficiencies.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
Richardson High SchoolRichardson, TX
Diploma
06.2011
Skills
- Training Development Aptitude
- Reading Comprehension
- Shipping Procedures Understanding
- Office Equipment Proficiency
- Microsoft Excel
- Understanding Customer Needs
- Stocking and Replenishing
- Citrix
- Shipping and Receiving Understanding
- Critical Thinking
- Receiving Support
- Active Listening
- Order Fulfillment
- Microsoft SharePoint
- Microsoft Word
- Conflict Resolution
- Filing
- Customer Service
- Microsoft PowerPoint
- Staff Training
- Complex Product Knowledge
- Research
- Service Standard Compliance
- Customer Consulting
- Documentation
- Spreadsheets
- Prioritization
Certification
Pit Operations Permit
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inventory Specialist
Geodis Logistics
02.2022 - 09.2022
Customer Service Representative
Geodis Logistics
12.2020 - 07.2023
Richardson High School
Diploma