Ana Rodriguez
Ponce,PR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Telesales
Optum
09.2021 - Current
- I am licensed for disability in 18 states
- My role is to address the needs of the consumer, guide and enroll consumers into Medicare Advantage plans or Prescription Drug Plans
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Advocate
Change Healthcare
03.2021 - 09.2021
- Make and receive calls to and from members from various health plans to assist in the renewal process
- I have developed a sense of community and leadership as well learned about Medicaid and Medicare.
Phone agent
Telemedik
09.2020 - 03.2021
- Manage inbound calls from health plan members and resolve inquiries
- Developed call center experience and created a sense of empathy and care.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
Education
BA Music -
Interamerican University of Puerto Rico
01.2020
Colegio Cedas
01.2016
Skills
- Computer knowledge
- Microsoft skills in PowerPoint, Excel, Word, Teams, Outlook
- Leadership
- Critical Thinking
- Client Needs Assessment
- Warm Calling
- Phone Etiquette
- Appointment Scheduling
- Quality Assurance
- Sales Pitches
- Script Memorization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Telesales
Optum
09.2021 - Current
Advocate
Change Healthcare
03.2021 - 09.2021
Phone agent
Telemedik
09.2020 - 03.2021
BA Music -
Interamerican University of Puerto Rico
Colegio Cedas
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