ANA RODRIGUEZ
LAS VEGAS,NV
Summary
Training Specialist well-versed in leading individual and group training devoted to Nevada WIC. Motivational leader with quality-driven and innovative approach. Looking to offer my experience where needed to new role with room for advancement. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge. Organized Consultant lends excellent communications skills to assessment and deployment initiatives. Dedicated team player with knack for juggling intricate technological, regulatory and needs-based roadblocks. Hands-on in assessments and focused on spearheading key analyses with progressive understanding.
Overview
19
19
years of professional experience
Work History
Office Manager
Sahara Rain Family Dentistry
Las Vegas, NV
12.2022 - Current
- Coordinated with steakholders to ensure timely delivery of tasks.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Participated in regular meetings with team members to discuss upcoming deadlines and goals.
- Reviewed and evaluated claims to determine if they meet the insurance criteria for reimbursement.
- Analyzed and interpreted policy language, medical records, and other relevant data to identify coverage issues.
- Identified any discrepancies in patient information, provider information, occoding accuracy as part of the denial process.
- Developed strategies to resolve complex issues related to denials.
- Maintained communication with providers regarding denied claims and appeals processes.
- Investigated and documented payment errors resulting from incorrect processing of claims.
- Translated documents from English to Spanish and vice versa for various clients.
- • Provided written translations of legal, medical, and technical documents.
- • Proofread translated documents before submitting them to the client for review.
- Facilitated communication for people with lim
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Explained treatment choices to patients and helped determine best options.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Business Assistan/Dental Treatment Coordinator
Boston Dental Group
Las Vegas, NV
09.2021 - 12.2022
- Researched billing issues, scheduled appointments and verified insurance
- Increased overall revenue of dental office by 80% by achieving production goals set forth by corporate office.
- Explained treatment choices to patients and helped determine best options.
- Prepared schedules for office productive day.
- Included family members and support system in patient treatment planning and decision making.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed X-rays to help patients determine best treatments.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Laid out potential payment plans for patients.
- Reviewed each step of patient care and made proactive adjustments for best results.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Helped patients complete necessary medical forms and documentation.
CPA
SUNRISE CHILDREN'S FOUNDATION
10.2013 - 08.2020
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Informed clients of permits, certificates, applications and documents required by various government agencies.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Delivered superior level of customer service to all participants.
- Organized spread sheet by updating daily.
- Recommended nutrition values to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Verified proper implementation of Governmental Accounting Standards Board (GASB) requirements and Comprehensive Annual Financial Reports (CAFR).
Server Shift Leader
Dennys Corp
03.2006 - 09.2013
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Directed and assisted in general dining room cleaning and sanitation.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed an average of six servers and staff members to effectively foster team-oriented environment.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Las Vegas High School
Las Vegas, NV06.2006
Skills
- Positive Team Player
- Effective and Professional Communication
- Flexible and Adaptable
- Reliability and Integrity Improvement
- Verbal and Written Communication
- Microsoft Office
- Judgement and Decision Making
- Problem Solving
- Organization and Time Management
- Payment Processing
- Medical Report Preparation
- Invoice Preparation
- HIPAA Compliance
- Equipment Troubleshooting and Maintenance
- Understanding of Confidentiality Laws
- Office Supplies and Inventory
- Insurance Verification
Accomplishments
- Led team to achieve monthly goals, earning recognition from upper management and incentives.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Sahara Rain Family Dentistry
12.2022 - Current
Business Assistan/Dental Treatment Coordinator
Boston Dental Group
09.2021 - 12.2022
CPA
SUNRISE CHILDREN'S FOUNDATION
10.2013 - 08.2020
Server Shift Leader
Dennys Corp
03.2006 - 09.2013
Associate of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
High School Diploma -
Las Vegas High School