Ana Rodriguez
Miami,FL
Summary
Currently serving in the FL Army National Guard. Experience in customer service resolving customer conflicts with empathy. Knowledge in human intelligence and foreign language proficiency, enhancing team collaboration and customer loyalty. Holds a security clearance, showcasing a unique blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Military Intelligence
Army National Guard FL
08.2023 - Current
- Ensured adherence to strict security protocols while handling classified materials, preventing unauthorized access or disclosure of sensitive information.
- Consistently enhanced personal expertise to improve team collaboration.
Customer Service Representative
Home Depot
07.2022 - Current
- Skilled in managing stressful conditions to successfully resolve conflicts.
- Addressed concerns empathetically to boost customer loyalty.
- Resolved escalated calls, achieving customer and company satisfaction.
- Addressed customer inquiries about products and services.
Education
Bachelor Of Business Administration - Finance
Florida International University
Miami, FLSkills
- Human intelligence
- Foreign language proficiency
- Intelligence collection
- Team player
- Verbal, interpersonal, and written communication
- Hold a security clearance
Languages
Spanish
Native or Bilingual
Timeline
Military Intelligence
Army National Guard FL
08.2023 - Current
Customer Service Representative
Home Depot
07.2022 - Current
Bachelor Of Business Administration - Finance
Florida International University
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