Ana Rodriguez
Riverside,CA
Summary
ENTERPRISING, RESULTS-ORIENTED, HANDS ON PROFESSIONAL with a successful record of continually exceeding expectations. Strong management and administrative experience, including workforce operations, research, training, Excellent bilingual (English & Spanish) verbal and written communication skills with the ability to communicate across all levels. Outstanding customer service skills, customer focused, self-starter, team player, energetic, highly motivated, friendly, approachable, trustworthy, honest, passionate and dedicated.Ability to asses customers support needs, provide solution, work and thrive in fast-paced environments. Able to utilize every opportunity to improve my skills for future advancement.
Overview
9
9
years of professional experience
Work History
Member Service
Costco
Corona, CA
07.2023 - Current
- Greet members. Check the accuracy of the members' receipts
- Conduct hourly walks for safety and check food temperatures throughout the building.
- Verify membership cards. Keep track of the entering members. Report the hourly member counts.
- Provide member service. Direct members to products and services.
- Report suspicious activity to manager. Assist front end or other departments as necessary.
Supervisor in Training
Costco
Corona, CA
10.2024 - 01.2025
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints professionally by utilizing problem-solving skills.
- Assisted with cashiers and answered questions to improve satisfaction with members.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information. Hourly updates.
- Assisted with key flicks, same-day returns, overcharges, mistakes, price adjustments, and stand-alones.
- Assisted with merchandise pickups and online orders.
- Conducted lot checks and zoned cart attendants in their zones.
- Supervised in the food court. Managed breaks and lunches. Assisted with closing shifts.
Cashier Team Lead
EL COYOTE MEXICAN RESTAURANT
Colton, USA
06.2016 - 03.2018
- Attending to customers upon entrance to restaurant
- Presenting menus, serving and helping customers select food/beverages
- Take/serve orders and answer questions or make recommendations for other products
- Issue bills and accept payments by cash, credit cards or gift cards
- Providing training and assistant to new joined cashier
- Help prepare food or chop up vegetables of the day
- Wash dishes, sweep, mop and stock up paper goods, napkins and condiments
- Take phone orders
Education
Associate of Science - Administration of Justice
Riverside City College
Riverside, CA01.2015
Associate of Arts - Social And Behavioral Studies
Riverside City College
Riverside, CA01-2015
GED -
Chaffey Adult School
Ontario, Ca01.2013
Skills
- Strong leadership
- Self-motivated
- Dedicated
- Focused
- Inventory control familiarity
- Courteous demeanor
- Cashier Customer Service
- Well organized
- Ability to prioritize multiple/conflicting tasks
- Adept at building & maintaining relationships
- Strong team building skills
Timeline
Supervisor in Training
Costco
10.2024 - 01.2025
Member Service
Costco
07.2023 - Current
Cashier Team Lead
EL COYOTE MEXICAN RESTAURANT
06.2016 - 03.2018
Associate of Science - Administration of Justice
Riverside City College
Associate of Arts - Social And Behavioral Studies
Riverside City College
GED -
Chaffey Adult School