Ana Rodriguez
Summary
PCA Skills Specialist with a proven track record at NorthEast Independent Living Center, adept at fostering strong relationships and ensuring eligibility for PCA services. Recognized for exceptional communication and organizational skills, I consistently enhance client satisfaction while managing comprehensive documentation and assessments effectively. Committed to delivering compassionate support to individuals with disabilities.
Overview
7
7
years of professional experience
Work History
PCA Skills Specialist
NorthEast Independent Living Center
08.2022 - Current
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Helped consumer's to start the process of receiving PCA services.
- Provide information, orientation and determine basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program
- Complete an initial assessment with consumer in their/residential setting to determine their level of ability to manage their program.
- Documenting consumer visits and contact notes in the program's database system.
- Maintaining consumer case files and monitoring a consumer's ability to manage their personal care program on an ongoing basis.
- Maintain working relationship between PCA Program and Fiscal Intermediary (FI) including, but not limited to; resolving member complaints and sharing information with FI as needed.
- Respond in a timely manner telephonically or in person to consumer inquiries and questions.
- Traveling from the office to the consumer's home in order to complete the necessary paperwork for the PCA services.
- Answered patient assistance calls, assessed needs, and offered qualified support.
PFML
Maternity Leave
01.2022 - 05.2022
PFML
Medical Leave
09.2021 - 01.2022
Production Worker
P&G Gillette
05.2021 - 09.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Cashier
Market Basket Grocery Store
02.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2021
Skills
- Adaptable
- Computer proficiency
- Paperwork processing
- Documentation
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organization and time management
- Dependable and responsible
- Friendly, positive attitude
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PCA Skills Specialist
NorthEast Independent Living Center
08.2022 - Current
PFML
Maternity Leave
01.2022 - 05.2022
PFML
Medical Leave
09.2021 - 01.2022
Production Worker
P&G Gillette
05.2021 - 09.2021
Cashier
Market Basket Grocery Store
02.2018 - 04.2021
High School Diploma -
Lawrence High School
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