Ana Rodriguez
Manchester,CT
Summary
Dynamic Patient Care Coordinator with a proven track record at Intercommunity, Inc, excelling in HIPAA compliance and patient relations. Recognized for enhancing patient satisfaction through effective appointment scheduling and critical thinking. Committed to fostering strong communication between patients and healthcare teams, ensuring optimal care experiences. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
InterCommunity, Inc
01.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Administrative Assistant
Child Guidance Clinic
01.1999 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Senior Consultant
Harc, INC
01.2019 - 01.2020
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of clients in developing healthy lifestyles, and personal care.
- Collaborated with cross-functional teams to address client concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Home Care Provider
Companions Forever, LLC
01.2017 - 01.2018
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Branch Manager
Amscot Investment
01.2006 - 01.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
No Degree - Certified Administrative Medical Assistant
Capitol Community College
Hartford, CT01-2020
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA01-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Customer service
- Attention to detail
- Patient care coordination
- Scheduling
- Patient flow management
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
InterCommunity, Inc
01.2020 - Current
Senior Consultant
Harc, INC
01.2019 - 01.2020
Home Care Provider
Companions Forever, LLC
01.2017 - 01.2018
Branch Manager
Amscot Investment
01.2006 - 01.2012
Administrative Assistant
Child Guidance Clinic
01.1999 - 01.2023
No Degree - Certified Administrative Medical Assistant
Capitol Community College
Bachelor of Arts - Healthcare Administration
Ashford University
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