Ana Rodriguez
Houston,TX
Summary
Results-driven Manager with a strong background in team leadership and kitchen operations oversight. Proven ability to optimize costs and enhance guest experiences while maintaining high standards of food quality and safety.
Professional with strong focus on team collaboration and delivering exceptional results. Demonstrates strong kitchen management, and high-quality food preparation. Reliable and adaptable, ensuring consistent excellence in fast-paced, changing environments. Known for leadership, creativity, and maintaining high standards in all operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Chef
Jalexanders
Houston Tx
03.2021 - Current
- Trained and mentored kitchen staff on culinary techniques and safety standards.
- Streamlined kitchen operations to improve efficiency and reduce waste.
- Managed inventory levels, optimizing costs while maintaining quality standards.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Oversaw food quality control, ensuring compliance with health regulations.
- Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
Front End Coordinator
Marshalls
Houston, TX
01.2018 - 03.2020
- Coordinated front-end operations to enhance customer experience and streamline checkout processes.
- Developed scheduling systems to optimize staffing levels during peak hours, improving service efficiency.
- Monitored cash handling procedures to ensure compliance with company policies and accuracy in transactions.
- Collaborated with management to create promotional events that boosted foot traffic and sales performance.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Counted The safe and setup all cash registers.
- Reconciled returns and handled cash deposits
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
- Monitored cash drawers in all 12 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supervisor
Pollo Campero
Houston, TX
02.2016 - 01.2018
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels, ensuring product availability while minimizing waste and losses.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Coordinated with management to align team goals with company objectives for operational success.
Education
High School Diploma -
Spring Woods High School
Houston, TX05-2003
Skills
- Food safety
- Cost control
- ServSafe certification
- Team leadership
- Hiring, training, and development
- Inventory control
- Kitchen management
- Customer service
- Food prep planning
- Kitchen operations oversight
- Vendor relationship management
- Staff training
- Inventory management
- Staff scheduling
Certification
Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Chef
Jalexanders
03.2021 - Current
Front End Coordinator
Marshalls
01.2018 - 03.2020
Supervisor
Pollo Campero
02.2016 - 01.2018
High School Diploma -
Spring Woods High School