Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Ana Rodriguez Bisono

Jacksonville,FL
Ana Rodriguez Bisono

Summary

Motivated and customer-focused professional with extensive experience in customer service, money transfer, and account assistance. Seeking to leverage strong interpersonal skills, attention to detail, and customer satisfaction to provide excellent service and assist clients in managing their financial needs.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
years of professional experience
1
Certification

Work History

El Castillo

Customer Service Representative
12.2020 - 05.2023

Job overview

  • Assisted customers with inquiries, providing prompt and effective solutions to enhance satisfaction
  • Managed high volumes of transactions, including account inquiries, deposits, and withdrawals
  • Processed money transfers and remittances, ensuring compliance with policies and regulations
  • Resolved customer issues related to account discrepancies, billing errors, and transactions in a timely manner

Rowe’s IGA

Accounting Assistant
02.2022 - 08.2022

Job overview

  • Assisted with daily financial record-keeping, including entering invoices, receipts, and payments into accounting software
  • Performed routine administrative tasks such as filing, data entry, and ensuring accurate account records
  • Processed vendor invoices, prepared payments, and managed accounts receivable

Pepe’s Haciendas

Money Transfer Associate
06.2019 - 09.2020

Job overview

  • Facilitated domestic and international money transfers, ensuring accuracy and efficiency
  • Verified customer information to comply with anti-money laundering (AML) regulations
  • Provided customers with updates on transfer status, fees, and timelines
  • Maintained records of transactions, prepared reports, and handled customer inquiries

Education

Florida State College at Jacksonville
Jacksonville, FL

Banking Specialist
04.2024

University Overview

Completion Date: April 2024

University of North Florida
Jacksonville, FL

International Business Administration
06.2026

University Overview

  • Expected Graduation: June 2026
  • Dean’s List: 2023-2025

Duval Charter School at Baymeadows
Jacksonville, FL

High School Diploma
05.2020

University Overview

Graduated: May 2020

Skills

  • Cash Handling & Transaction Processing
  • Money Transfer Systems & Compliance
  • Customer Service Excellence
  • Strong Communication & Problem-Solving Skills
  • Ability to Work in a Fast-Paced Environment
  • Critical thinking
  • Active listening
  • Customer service
  • Relationship building
  • Follow-up skills

Certification

Banking Specialist (FinTech)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Accounting Assistant

Rowe’s IGA
02.2022 - 08.2022

Customer Service Representative

El Castillo
12.2020 - 05.2023

Money Transfer Associate

Pepe’s Haciendas
06.2019 - 09.2020

University of North Florida

International Business Administration

Duval Charter School at Baymeadows

High School Diploma

Florida State College at Jacksonville

Banking Specialist
Ana Rodriguez Bisono