Ana Rodriguez De Garcia
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Bilingual customer service leader with fluency in English and Spanish. Good multitasking skills.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Heavy School Bus Driver
LAUSD Los Angeles Unified School District
03.2008 - Current
- Maintained CDL -B and special certificate to enable legal operation of school buses for student transportation, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Communicated information to parents to promote good communication and transparency.
Service Deli and Cashier
Gelsons Market
04.1998 - 03.2008
- Checked product quality for freshness before serving.
- Fulfilled orders accurately and with correct portion size.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Prepared deli items per customer requests using proper packing equipment.
- Offered product samples to help customers discover new items.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Education
High School Diploma -
Century High School
Santa Monica, CA01.2008
No Degree - Basic Accounting
West Valley Occupational Center
Woodland Hills, CA09.1996
Skills
- First Aid Certification
- Dispatcher Communication
- Special Needs Passengers
- Safe Driver Training
- Route Logs
- Commercial Drivers License (CDL)
- Map Reading
- Pre- and Post-Trip Inspections
- Defensive Driving Practices
- Accident Reports
- Emergency Evacuation
Certification
- Certified school bus driver, LAUSD - 15 years
- Class B License with Passenger endorsement
- 1st Aid certification
- supervision and management certificate course.
Additional Information
Office work, filing and answering customer calls and concerns.
special order request by phone from customers during Holidays.
manage 75 employees as an assistant manager.
store inventory once a month.
Languages
Spanish
English
Timeline
Heavy School Bus Driver
LAUSD Los Angeles Unified School District
03.2008 - Current
Service Deli and Cashier
Gelsons Market
04.1998 - 03.2008
High School Diploma -
Century High School
No Degree - Basic Accounting
West Valley Occupational Center
- Certified school bus driver, LAUSD - 15 years
- Class B License with Passenger endorsement
- 1st Aid certification
- supervision and management certificate course.
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