Ana Romero
Anaheim,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Software industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Sr. Associate
Quest Software
10.2015 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls efficiently, Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information and delivered prompt service to prioritize customer needs.
- Assisted customers in navigating company website and Registering their product information.
- Utilized customer service software to manage interactions.
- Exceeded performance metrics consistently.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and followed up with customers about resolved issues to maintain high standards of customer service.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Support Administrator
Volt Services ( Quest Software )
08.2013 - 10.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Accounting Assistant
Mexishoes Inc.
04.2009 - 05.2013
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Completed financial reports, providing insight into performance, operations, and cash flow.
Education
Certification - Business Management
SCIT
Anaheim CA 05.2010
High School Diploma -
Cypress High School
Cypress05.2004
Skills
- Customer Support
- Problem-solving skills
- Data Entry
- Verbal and written communication
- Technical Troubleshooting
- FLUENT IN Spanish
- Interpersonal Skills
- Teamwork and Collaboration
- Problem Resolution
- Computer Skills
- Microsoft Office
- MS Office
- LiveChat Messaging
- Salesforce CRM
Timeline
Customer Service Sr. Associate
Quest Software
10.2015 - Current
Support Administrator
Volt Services ( Quest Software )
08.2013 - 10.2015
Accounting Assistant
Mexishoes Inc.
04.2009 - 05.2013
Certification - Business Management
SCIT
High School Diploma -
Cypress High School