ANA ROMERO MONTANO
22827 Sugar Bear Dr,TX
Summary
Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service delivery. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interim Restaurant General Manager
Taco Bell
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant General Manager
Taco Bell
04.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Manager
La Morenita Meat Market
01.2022 - 04.2023
- Handling of cash safe
- Ledger balance management
- Input of information in computer system
- Running the store
- Cashing and depositing checks
- Dispensing payment to workers
Customer Service Representative
Allstate
02.2021 - 03.2022
- Deliver a positive, personal experience to clients while providing support and resolutions to issues they may have
- Multi-tasking, problem solving and communicating effectively when working with a diverse group of customers
- De-escalating tense situations when necessary
Team Member
Taco Bell
06.2020 - 12.2020
- Prepare customer's orders accurately and efficiently
- Train new hires to meet company standards
- Handling of cash register
- Take customer's orders accurately and efficiently
Education
High School -
Belle Chasse High School
01.2022
Skills
- Customer Service Experience
- Fluent in Spanish
- Fast Learner
- Adaptable
- Patient
- Experience in Training
- POS Experience
- Ability to Work Quickly and Efficiently
- Cash Handling
- MOS Master
- OSHA 10
- Food Handlers Certification
- Critical thinking
- Collaboration and teamwork
- Inventory management
- Staff development
- Verbal and written communication
- Food safety
- Team leadership expertise
- Staff training and development
Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
Timeline
Interim Restaurant General Manager
Taco Bell
10.2024 - Current
Assistant General Manager
Taco Bell
04.2023 - Current
Manager
La Morenita Meat Market
01.2022 - 04.2023
Customer Service Representative
Allstate
02.2021 - 03.2022
Team Member
Taco Bell
06.2020 - 12.2020
High School -
Belle Chasse High School
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Jordyn PerezJordyn Perez
Team Member at Taco Bell RestaurantTeam Member at Taco Bell Restaurant
Brittany BoryczkaBrittany Boryczka
Food Service Worker at Taco BellFood Service Worker at Taco Bell
Jorena CruzJorena Cruz
Emergency Room Charge Nurse at Memorial Hermann Southwest HospitalEmergency Room Charge Nurse at Memorial Hermann Southwest Hospital