Ana Rosa
Hawaiian Gardens,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated at Loroco Bistro and Italee Labs Inc. Specializes in quality control inspection and guest service, achieving operational excellence. Excelled in roles by fostering team collaboration and employing meticulous organizational skills, significantly improving service delivery and product quality. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
20
20
years of professional experience
Work History
Restaurant Server
Loroco Bistro
04.2021 - 05.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Optical Lab Technician
Italee Labs Inc.
03.2004 - 03.2020
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
- Minimized equipment downtime with proactive maintenance checks, troubleshooting issues as they arose to maintain efficient operations.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Assembled eyeglass frames and lenses.
- Collaborated with team members to efficiently meet production goals.
- Assisted in training new lab technicians, sharing expertise to ensure consistent performance across the team.
- Enhanced team productivity by fostering a collaborative work environment through clear communication and mutual support.
- Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
Education
GED -
Cerritos College
Norwalk, CA05.2023
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Tracing
- Order Entry
- Tint
- Optical Measurements
- Quality control inspection
- Frame adjustments
- Ocular measurements
- Work Order Review
- Equipment Calibration
- Supplies inventory
Timeline
Restaurant Server
Loroco Bistro
04.2021 - 05.2024
Optical Lab Technician
Italee Labs Inc.
03.2004 - 03.2020
GED -
Cerritos College