Ana Rubio

Booking of containers with ocean freight lines as well as inland drayage companies.

Coordination with our freight forwarder on new or updated orders, drafts, etc.

Preparing and submitting all relevant documents in a timely and accurate manner (ie: commercial invoice, COO, Ingredient declarations, packing list and other documentation as needed)

Breakdown price per lb & freight cost for expot orders in DAX before invoicing. i.e converting MT, KG price into price per lb

Gather freight rates as needed for customers or sales managers

delivering on time and in full as well as ensuring all export shipments are shipped on time with corresponding documents.

• Responded to customer requests for products, services, and company information.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Updated account information to maintain customer records.

• Tracked orders and notified customers of status or potential delays.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated documentation and information required for customer shipments.
• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Liaised with internal and external stakeholders to facilitate smooth operations.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.