Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ana Rubio-Rosales

Rohnert Park,CA

Summary

Committed and passionate Catering Manager with 8 years of experience directing Catering food services. Well-rounded leader with talent for supervising employees. Committed to top-tier customer service and upholding professional, approachable attitude. Skilled motivator dedicated to streamlining day-to-day operations with eye on larger profit goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Catering Manager

Guckenheimer At Google
07.2018 - Current
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
  • Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Motivated staff to perform at peak efficiency and quality.

Catering Supervisor

Guckenheimer At Google
02.2016 - 07.2018
  • Enhanced client satisfaction by providing exceptional catering services for various events and corporate meetings.
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
  • Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
  • Provided professional beverage service, including wine selection guidance and pairing recommendations.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant and food delivery.
  • Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.

Cafe Manager/Shift Manager

Specialty's Cafe & Bakery
08.2011 - 01.2016
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Education

High School Diploma -

Roseland University Prep
Santa Rosa
06.2010

Skills

  • Menu development
  • Staff Supervision
  • Event planning proficiency
  • Staff Scheduling
  • Budgeting understanding
  • Inventory Management
  • Revenue Growth
  • Team Leadership
  • Marketing knowledge
  • Portion Control
  • Sanitation Standards
  • ServSafe Manager
  • Food presentation
  • Food Safety
  • Payroll Administration

Languages

Spanish
Native or Bilingual

Certification

  • ServSafe Manager Certification
  • ServSafe Alcohol - CA

Timeline

Catering Manager

Guckenheimer At Google
07.2018 - Current

Catering Supervisor

Guckenheimer At Google
02.2016 - 07.2018

Cafe Manager/Shift Manager

Specialty's Cafe & Bakery
08.2011 - 01.2016

High School Diploma -

Roseland University Prep

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Ana Rubio-Rosales