Summary
Overview
Work History
Education
Skills
Awards
Certification
References
Timeline
Generic
Ana Rueda

Ana Rueda

San Bernardino,CA

Summary

Hospitality professional with proven ability to prioritize tasks, maximize productivity, set and achieve goals, meet deadlines, develop relationships, and establish procedures. Strong work ethic and professional attitude emphasizing reliability, integrity, teamwork, and the willingness to work as necessary to get the job done.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Executive Housekeeping Manager

Embassy Suites Arcadia
Arcadia
12.2019 - Current
  • Housekeeping manager of over 30 employees
  • Responsible for hiring new Employees
  • Conduct annual performance reviews for all housekeeping personnel
  • Monthly inventories and scheduling
  • Coach and counsel employees to ensure the highest overall guest satisfaction
  • Participate in regular team meetings and promote an open door policy
  • Participate in management daily/weekly meetings
  • Maintaining clear and efficient communication and coordination with all of the other departments
  • Ensure compliance with safety and sanitation policies in all areas.
  • Responsible for training Employees for Highest possible Standard.
  • Monthly inventory of linen and supplies purchases for the Housekeeping department According to the budget

Housekeeping Assistant Manager

Embassy Suites Arcadia
Arcadia
12.2018 - 12.2019
  • Responsible for training new hires and re-training employees
  • Assisted Room Division Manager with employee’s annual performance reviews
  • Responsible for lost and found
  • Overseeing staff performance on a daily basis
  • Monthly inventories of Linen and Amenities
  • Training and coaching of new housekeeping supervisors.
  • Weekly Scheduling for the Housekeeping department with Daily revision

Housekeeping Supervisor

Embassy Suites Arcadia
Arcadia
09.2017 - 12.2018
  • Housekeeping Supervisor of over 20 employees
  • Preparing and distributing the room assignment sheet and floor keys to housekeepers
  • Room inspector
  • Inspect each room after room has been cleaned by room attendant
  • Responsible for lost and found, monthly inventories
  • Checking rooms and common areas, including stairways and lounge areas, for cleanliness.
  • Oversaw a team of 10-15 Housekeepers, Laundry Attendants, and Public Attendant

Education

Bachelor of Banking And Finances -

Polytechnic University of Nicaragua
06.2005

Skills

  • Excellent listener
  • Friendly, courteous, and service oriented
  • Poised under pressure
  • Multitasker
  • Clear Communication
  • Equipment Purchasing
  • Complaints Handling
  • Decision-Making
  • Linens Management
  • Stock Inventory Management
  • Standards Compliance
  • Work Inspection
  • Employee Work Scheduling
  • Time Management
  • Microsoft Office
  • Staff Training & Coaching
  • Quality Assurance
  • Paycom Payroll
  • Housekeeping Management
  • OnQ PMS
  • Microsoft Word, Excel
  • Bilingual
  • Budget Management
  • Cleaning Techniques and Knowledge
  • Budgeting
  • Organizational Skills
  • Proficiency with Housekeeping Software
  • Staff Management

Awards

  • Employee of the Month – July 2019 – Embassy Suites by Hilton Arcadia
  • Manager of the 1st Quarter – 2022 – Embassy Suites by Hilton Arcadia
  • Manager of the 2nd Quarter – 2023 – Embassy Suites by Hilton Arcadia

Certification

  • CPR- Training

References

References available upon request.

Timeline

Executive Housekeeping Manager

Embassy Suites Arcadia
12.2019 - Current

Housekeeping Assistant Manager

Embassy Suites Arcadia
12.2018 - 12.2019

Housekeeping Supervisor

Embassy Suites Arcadia
09.2017 - 12.2018

Bachelor of Banking And Finances -

Polytechnic University of Nicaragua

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Ana Rueda