Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Ruelas

Los Angeles,CA

Summary

Hardworking and knowledgeable employee, committed to developing employees while embracing my knowledge and leadership abilities. I implement new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

The Home Depot
05.2016 - 06.2024
  • My responsibilities were several which included top of the line customer service also supervising associates and supervisors in driving sales, ensuring the store's in-stock position, and maintaining an appealing and organized store
  • I managed hundreds of people over the course of 7 plus years, and that includes submitting timesheets into Workday and Dimensions, interviewing, hiring, motivating, coaching, training, developing, and communicating with all kinds of characters and personalities
  • Operations is a huge part of my career, from supervising of front end processes involving sales and return transactions, along with freight and receiving processes
  • My passion and creativity makes being manager an easier career, taking people and pushing others and myself to achieve new results is definitely my strength

Teller

Bank of America
01.2013 - 07.2015
  • My job was to provide a positive customer service experience, processing routine banking transactions, engaging with customers and recommending products based on their financial goals

Education

Bachelor of Science - Social Work

Mount Saint Mary's University
Los Angeles, CA
05.2013

Skills

  • Store operations oversight
  • Culture development
  • Employee training
  • Inventory control
  • Performance optimization
  • Retail operations
  • Staff scheduling
  • Partnership building
  • Great at multi-tasking on/off calls
  • Human Resources experience
  • Mergers and acquisitions employee
  • Training and development
  • Strategic planning
  • Microsoft/ Excel/ Power Point
  • Operations management
  • Loss and prevention knowledge
  • Problem-solving
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

The Home Depot
05.2016 - 06.2024

Teller

Bank of America
01.2013 - 07.2015

Bachelor of Science - Social Work

Mount Saint Mary's University
Ana Ruelas