Ana Ruiz
Union City,CA
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring young children while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
23
23
years of professional experience
Work History
Early Learning Substitute Aide
Kidango
Fremont, CA
07.2024 - Current
- Created an atmosphere conducive to learning by establishing clear expectations for behavior and performance.
- Ensured that the curriculum is being followed as required by Kidango.
- Maintained a safe, organized, and disciplined learning environment for young children.
- Encouraged positive peer interactions among young children through appropriate activities and games.
- Implemented hands-on, play-based strategies for experiential learning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented behavior modeling and positive reinforcement into daily routines.
Quality Analyst
Accenture
01.2021 - 01.2023
- Analyzing and monitoring the performance of the team
- Reviewing and improving policy
- RCA Analysis - Analyze the reason for errors and reason for tossed jobs
- Assign daily tasks to SMEs (coaching, training if needed, Q&A documents, and any additional that requires their support)
- Prepare and present (a weekly report on the team performance)
- Leading the Q&A session with the client and sharing any updates with reviewers
- Conducting weekly audits on SMEs closed quality jobs
- Prep and present report on the team performances
- Create and lead 2 weeks-4 weeks PIP plan for underperforming reviewers
- Investigating potential bugs affecting quality
- Filling tasks on quality tools unexpected behavior, update the task weekly on the most recent impact.
Subject Matter Expert
Accenture
01.2021 - 01.2021
- Ensure content and information is accurate
- Clearing the quality queues (Varies on workflow)
- Discuss key error drivers
- Support TMs by answering their policy and action questions
- Market trends & insights, innovation
- Reverse/shadowing sessions for client/ACN leadership
- Provide additional support to with cross-functional teams, whenever needed
- Guide and support team members to ensure highest accuracy when reviewing content
- Provide recommendations for both technical and procedural improvements.
Content Moderator
Accenture
01.2020 - 01.2020
- Support urgent request and projects while collaborating with cross-functional teams
- Review user-generated content against existing policies
- Analyzing and applying policies to escalated content, which can lead to arrests
- Ensure the highest degree of accuracy, timeliness, and professionalism when reviewing content
- Maintain a high level of familiarity with client policy.
Intake Counselor
Bill Wilson Center
01.2017 - 01.2018
- Engage directly with clients and families to determine the needs, medical history, physical and mental state and special requirements
- Determine the type of services they need to provide and guide clients to the right areas Understand what a person needs when coming in crisis or in a less than optimum state of health
- Being able to find solutions for a myriad of issues
- Links clients to outside programs and services.
Residential Counselor
01.2015 - 01.2017
- Maintain a creative, team-building, cooperative approach to job performance
- Assist in screening, evaluation and orientation of homeless youth
- Handle crisis phone calls and occasional walk-in crisis situations
- Provide individual and group counseling to residents
- Discipline youth and recommend or initiate other measures to control behavior
- Ensure safe environment for fellow employees and residents.
Nanny
01.2010 - 01.2011
- Provide a safe, caring, nurturing and stimulating environment in which the children can develop
- Undertaking appropriate educational activities with the children
- Planning and supervising rest, bed and nap time.
Store Manager
Dollar Tree Stores
01.2009 - 01.2010
- Provide services that satisfy the needs and desires of the customers
- Maintain, encourage and possess 'ownership mentality'
- Develop and implement employee performance evaluations and improvement plans
- Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc
- Managing and motivating a team to increase sales and ensure efficiency
- Communicate, execute, and manage marketing and merchandising programs
- Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Residential Counselor
Larkin Street Youth Services
01.2008 - 01.2009
- Provide guidance, information and services to homeless, runaway youth and young adults in a shelter and/or transitional or supportive housing program(s)
- Maintain a safe and supportive multi-cultural environment
- Motivate youth to explore and accept alternative to street
- Maintain a creative, team-building, cooperative approach to job performance
- Seek to bring a constructive, problem-solving orientation to all tasks
- Work to promote the positive individual and social change goals it embodies
- Maintain a professional demeanor with great interpersonal and communication skills.
Assistant Manager
Dollar Tree Stores
01.2002 - 01.2008
- Cashiering, stocking, sales floor, receiving vendors
- Interact with a variety of customers and employees
- Leadership
- Promotion from a cashier to an Assistant Manager.
Site Coordinator/In-Center Assistant
Sylvan Learning Center
01.2015
- Provide on-site support for students, community faculty, tutors, receptors, and visiting faculty, as required
- Arrange and facilitates student recruitment and orientation activities for the program
- Assist students with technical, personal, and/or academic issues as appropriate
- Asses students, grade assessments to then, place them in groups, according to their academic level and score
- Write progress and final reports to schools and parents.
Education
B.A. Clinical Psychology -
University of Santa Cruz
Santa Cruz, CA01.2008
A.A. Psychology -
Canada College
Redwood City, CA01.2006
High School Diploma -
James Logan High School
Union City, CA01.2002
Skills
- Problem Solving
- Multitasking
- Teamwork
- Adaptability
- Safety awareness
- Organizational
- Time Management
- Data Entry
- Positive and Professional
- Student Engagement
- Verbal and written communication
Activities
- Internship, FullBloom Baking Company
- Counseling Leaders and Managers, Work in conjunction with HR to provide assistance and support to employees’ experiences problems in or outside the company
Commitments
Turn-in weekly report, community Service, attend regular meetings Maintain regular contact with board and mentors
Languages
Bilingual in English and Spanish
Awards
- Canada College Scholarship
- Smart Cookie Scholarship
References
- Amani Elsawihli, (530) 718-9657, Accenture, Quality Lead
- Yulisma Segura, (408) 466-9909, Accenture, Team Lead
- Mariia Rostalna, (408) 850-6141, Bill Wilson Center, Program Manager
- Mercedez Carbajal, (408) 912-1700, Sylvan Learning, Program Director
- Robert Hernandez, (510) 363-5535, Dollar Tree Stores, District Manager
- Joseph Fillippone, (415) 255-8949, Larkin Street Youth Services, Program Manager
- Gary Ferguson, (916) 996-8584, Dollar Tree Store, District Manager
Languages
Spanish
Professional
References
References available upon request.
Timeline
Early Learning Substitute Aide
Kidango
07.2024 - Current
Quality Analyst
Accenture
01.2021 - 01.2023
Subject Matter Expert
Accenture
01.2021 - 01.2021
Content Moderator
Accenture
01.2020 - 01.2020
Intake Counselor
Bill Wilson Center
01.2017 - 01.2018
Residential Counselor
01.2015 - 01.2017
Site Coordinator/In-Center Assistant
Sylvan Learning Center
01.2015
Nanny
01.2010 - 01.2011
Store Manager
Dollar Tree Stores
01.2009 - 01.2010
Residential Counselor
Larkin Street Youth Services
01.2008 - 01.2009
Assistant Manager
Dollar Tree Stores
01.2002 - 01.2008
B.A. Clinical Psychology -
University of Santa Cruz
A.A. Psychology -
Canada College
High School Diploma -
James Logan High School