Ana Margarita Ruiz
Lake City,FL
Summary
Three years of progressively responsible experience in administrative assistance, providing office support to senior executives. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Dynamic individual with hands-on experience in hosting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
Hostess
PAT O` BRIEN
- Enthusiastically greeted guests at one of the topmost visited restaurants in Cancun Mexico PAT O`BRIENS CANCUN
- Welcomed them into the establishment, seated them, and provide them the menus with the special of the day
- Charismatic personality for being the first and last impression of the restaurant
- Kept the podium orderly, constantly checked on customers' needs and kept track of what was going on at each table
- Keeping our customers happy was my main goal.
Hostess
Name of the Restaurant
- Same as mentioned
Spanish Interpreter
Ellianos Coffee
2022.12 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Maintained message content, tone, and emotion as closely as possible.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Data Entry Auditor
Ellianos Coffee
2022.12 - Current
- Boosted overall efficiency with the implementation of automated tools for data validation and review p
- Enhanced operational efficiency with thorough audits of data entry processes.
- Collaborated with data entry team to streamline workflows and ensure high-quality results.
- Conducted regular reviews of system entries, swiftly addressing any inaccuracies or inconsistencies found.
- Improved data accuracy by meticulously reviewing and verifying entered information.
- Proactively addressed potential issues before they escalated by regularly assessing risks associated with changes in data entry procedures or guidelines.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and incorporating suggestions into future audit strategies.
- Identified discrepancies in records, rectifying errors to maintain accurate database systems.
- Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
- Audited data to verify accuracy, quality and compliance audits with standards.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Assisted with developing data entry processes.
- Supported company goals by ensuring timely completion of audit tasks and maintaining strict adherence to deadlines.
- Increased departmental cohesion through effective communication and collaboration among team members during audits.
Personal Assistant of chairman
Operadora de Hoteles Grand
2000.06 - 2003.12
- Served as assistant to senior based on demonstrated work performance and dedication
- Involved in the company`s start-up and growth
- Provide confidential administrative support to the president, managers, and finance committee
- Provide support during the organizational and restructuring time
- Helped with important documentation files and status
- In charge of monthly payments, banking accounts, and records
- Introducing periodical data with average information
- Handled office tasks such as correspondence, committee minutes, shipping management, file, and database administration.
Executive Assistant of Construction and Development Manager
Operadora de Hoteles Grand Avalon Resorts
2000.09 - 2000.06
- Coordinate, schedule, and inspect all trades and phases of hotel construction activity under the direction Hotel construction manager
- Communicated and enforced safety and job cleanup; scope of work standards to subcontractors and their workers
- Efficiently monitored construction progress, and verify material deliveries as necessary to the construction manager
- Conduct multiple pre and post-closing interactions with material providers including accessing, scheduling, performing, and supervising warranty repairs
- Work with the construction manager, customer care, and sales associates as a team to maximize subcontractor efficiency, maintain strong City relationships, meet schedules, satisfy buyers, and deliver high-quality hotel rooms.
Education
Hotel and Operations Management -
UNIVERSIDAD AUTONOMA DEL CARIBE
Cancun, Mexico12.2003
Secretarial skills and phone managing -
ESCUELA DE ESTUDIOS BASICOS
Cancun, Mexico12.2002
Kindergartner Teachers Training -
CENTRO DE ESTUDIOS PROFESIONALES EN IDIOMAS
Mexico City, Mexico12.1997
Highschool -
COLEGIO COLUMBIA
Mexico City, Mexico12.1993
Elementary / Mid School -
ETON SCHOOL
Mexico City, Mexico12.1987
Skills
- Excellent communication (language proficiency 100% bilingual
- People person able to provide customer service
- Good personal presentation.
- Effective Multitasking
- Patience and Empathy
- Efficient collaboration
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- File Management
- Administrative Support
- Document Scanning
- Filing and data archiving
- Records Management
- Fluent Spanish
Timeline
Spanish Interpreter
Ellianos Coffee
2022.12 - Current
Data Entry Auditor
Ellianos Coffee
2022.12 - Current
Executive Assistant of Construction and Development Manager
Operadora de Hoteles Grand Avalon Resorts
2000.09 - 2000.06
Personal Assistant of chairman
Operadora de Hoteles Grand
2000.06 - 2003.12
Hostess
PAT O` BRIEN
Hostess
Name of the Restaurant
Hotel and Operations Management -
UNIVERSIDAD AUTONOMA DEL CARIBE
Secretarial skills and phone managing -
ESCUELA DE ESTUDIOS BASICOS
Kindergartner Teachers Training -
CENTRO DE ESTUDIOS PROFESIONALES EN IDIOMAS
Highschool -
COLEGIO COLUMBIA
Elementary / Mid School -
ETON SCHOOL
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