Ana Ruiz
Miramar,FL
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager/ Patient Care Coordinator/ Medical
POM MRI & Radiology Centers
01.2020 - 08.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Cashier/Customer Service
Chili's
10.2013 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
Associate in Science (AS) - Forensic Science
Miami-Dade Community College
Miami, FL08.2015
High school diploma -
Everglades High School
Miramar, FL06.2010
Skills
- Office Management
- Microsoft Outlook
- Clerical Experience
- Front Desk
- Medical Scheduling
- Customer service
- Spanish
- Bilingual
- Medical receptionist
- Medical terminology
- Communication skills
- Customer support
- Phone Etiquette
- English
- Office experience
- Computer skills
- Typing
- Computer literacy
- Organizational skills
- Time management
- Data entry
- Word processing
- Multi-line phone systems
- Filing
- Medical office experience
- Insurance Verification
Timeline
Office Manager/ Patient Care Coordinator/ Medical
POM MRI & Radiology Centers
01.2020 - 08.2024
Cashier/Customer Service
Chili's
10.2013 - 05.2021
High school diploma -
Everglades High School
Associate in Science (AS) - Forensic Science
Miami-Dade Community College
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