Ana Sadler
Longview,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/HR Assistant/Data Entry Clerk
American Railcar Industries Inc.
08.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered customer inquiries via phone, email, and chat
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated and maintained employee attendance records.
- Supported coordination of benefits open enrollment activities and process.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Customer Service Representative/Data Entry Specialist
Express Employment (Garlock Sealing Technologies)
12.2021 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers to resolve service and billing issues
- Developed strong customer relationships to encourage repeat business
- Made outbound calls to obtain account information
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Used proven techniques to de-escalate angry customers during telephone interactions
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts
- Improved customer service wait times to mitigate complaints
Customer Care Representative
Maximus Health Services
12.2020 - 03.2021
- Equipped to manage routine calls and emails, as well as complex situations
- Remains calm, level-headed, and analytical in face of challenging demands
- Seeks every opportunity to improve customer relations, enhance loyalty, and increase sales
- Call logging
- Email correspondence
- Appointment scheduling
- Security verification
- Outbound collection calling
- Claims monitoring
- Returned every call or email before end of each day, maintaining both speed and professionalism
- Verified and logged high volume of data each day, tracking account payments, updated personal information, and order details
- Coordinated fieldwork, including setting up appointments, monitoring work completion, and following up with customers
- Managed high volumes of client paperwork, ensuring accuracy and organization in all transactions.
- Collaborated with other support staff members to ensure smooth operations within the office environment.
- Established trust with clients through consistent communication and updates on their financial progress.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Specialty Clerk
Sanderson's Farms
06.2019 - 01.2020
- Prepared merchandise for purchase or rental
- Greeted customers and asked open-ended questions to assess needs
- Overcame customer objections using powerful product demonstrations
Picker Packer
Target Warehouse Distribution
02.2018 - 06.2019
- Exceeded personal and team goals by walking quickly, minimizing mistakes, and correctly following location directions
- Customized packaging and padding options based on specific item shapes and materials
- Recorded pulled items with high accuracy, including product serial numbers and quantities
Sous Chef
Compass Group
07.2016 - 04.2018
- Maintained performance standards by working with chef-partner to coach and counsel employees
- Maximized productivity and minimized waste through effective supervision of food preparation and production areas
- Uphold operational standards with total commitment and passion by offering knowledgeable direction to house associates
- Met demanding delivery timelines by effectively managing all stations
- Protected staff and guests with fully enforced safety and sanitary practices
- Kept customers interested with high-quality food and seasonal offerings
Manager
Taco Bell
12.2013 - 12.2015
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Planned and executed strategies to increase business and drive profit growth
- Trained staff in primary roles and strategies for exceeding goals each day
- Met financial targets by establishing budgets and controlling expenses
- Demonstrated safety procedures and monitored compliance to protect staff and general public
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Implemented new policies to reduce waste, streamline activities, and better control expenses
- Developed talent from within to build cohesive and successful leadership team
- Prepared schedules and assignments to meet short- and long-term business demands
- Managed paperwork for business operations, personnel files, and legal requirements such as taxes and business permits
- Oversaw employee training and all staff management tasks
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Controlled labor costs by streamlining workflows based on expected demands
Store Manager
Family Dollar
08.2011 - 01.2013
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management
- Oversaw all business aspects of $[Amount] per month store with [Number]+ employees
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
- Coordinated employee schedules for optimum performance and shift coverage
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Supervised inventory audits, financial reconciliations, and [Type] reporting
Education
Expected -
Texas Success Academy
05.2006
Skills
- Customer Service
- Understanding Customer Needs
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Call Documentation
- Verbal and Written Communication
- Order and Refund Processing
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Data Entry
- Customer Relations
- Problem-solving abilities
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint resolution
- Payment Processing
- Microsoft Excel
- Follow-up skills
- Scheduling
- Call Management
- Product Knowledge
Timeline
Customer Service Representative/HR Assistant/Data Entry Clerk
American Railcar Industries Inc.
08.2023 - Current
Customer Service Representative/Data Entry Specialist
Express Employment (Garlock Sealing Technologies)
12.2021 - 08.2023
Customer Care Representative
Maximus Health Services
12.2020 - 03.2021
Specialty Clerk
Sanderson's Farms
06.2019 - 01.2020
Picker Packer
Target Warehouse Distribution
02.2018 - 06.2019
Sous Chef
Compass Group
07.2016 - 04.2018
Manager
Taco Bell
12.2013 - 12.2015
Store Manager
Family Dollar
08.2011 - 01.2013
Expected -
Texas Success Academy
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