Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Saenz

Phoenix,AZ

Summary

Dynamic Assistant Property Manager with a proven track record at Apartment Management Consultants, excelling in tenant relations and conflict resolution. Adept at property inspections and enhancing tenant satisfaction through effective communication and relationship building. Skilled in payment collection and staff management, contributing to increased retention rates and streamlined operations.


Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.


Overview

13
13
years of professional experience

Work History

Assistant Property Manager

Apartment Management Consultants
01.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Office Manager

Knock Out Pools
05.2015 - 01.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Dispatcher

We Fix Ugly Pools
02.2012 - 05.2015
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.

Education

High School Diploma -

North Canyon
Phoenix, AZ
05-2004

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Leasing and sales
  • Relationship building and rapport
  • Unit inspection
  • Staff management
  • Payment collection
  • Property inspections
  • Onsite tours

Languages

Spanish
Native or Bilingual

Timeline

Assistant Property Manager

Apartment Management Consultants
01.2023 - Current

Office Manager

Knock Out Pools
05.2015 - 01.2023

Dispatcher

We Fix Ugly Pools
02.2012 - 05.2015

High School Diploma -

North Canyon

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Ana Saenz