Ana Saldana
Riverside,CA
Summary
Dynamic professional with a proven track record in sales operations and client acquisition, honed at companies like Sephora. Excelled in roles requiring exceptional verbal and written communication, and leadership skills. Demonstrated ability to enhance customer satisfaction and retention, contributing to increased sales. Proficient in Microsoft Office suite, with a knack for training and mentoring teams to exceed targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Service Leader
Sephora
Redlands, CA
03.2023 - Current
Cosmetologist
Salon One Eighty
Corona, CA
07.2021 - 03.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Front Desk Agent
Fitness 19
Corona, CA
01.2017 - 02.2020
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Supported sales efforts through upselling memberships and personal training packages.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Costa Mesa, CA07.2021
High School Diploma -
John F. Kennedy Middle College Highschool
Norco, CA06.2016
Skills
- Sales operations
- Sales presentations
- Client acquisition
- Microsoft outlook, word, and Excel
- Verbal and written communication
- Cash handling
- Training and mentoring
- Team building and leadership
Certification
Cosmetology License
Timeline
Sales and Service Leader
Sephora
03.2023 - Current
Cosmetologist
Salon One Eighty
07.2021 - 03.2023
Front Desk Agent
Fitness 19
01.2017 - 02.2020
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
John F. Kennedy Middle College Highschool