Dynamic professional with a proven track record in sales operations and client acquisition, honed at companies like Sephora. Excelled in roles requiring exceptional verbal and written communication, and leadership skills. Demonstrated ability to enhance customer satisfaction and retention, contributing to increased sales. Proficient in Microsoft Office suite, with a knack for training and mentoring teams to exceed targets.
Work History
Sales Administrator
5 Months
Vertica Fitness | 06.2026 - Current
Coordinated order status updates with sales, operations, and customer service teams.
Resolved invoice, pricing, and contract discrepancies to maintain smooth transaction flow.
Prepared sales reports, pipeline summaries, and account documentation for leadership review.
Sales and Service Leader
3 Years 8 Months
Sephora | 03.2023 - Current
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Delivered onboarding training for new hires to support smooth start-up and operations continuity.
Managed key metrics to support ongoing performance oversight.
Coached Beauty Advisors on clienteling, selling behaviors, and service recovery techniques.
Preschool Assistant Teacher
8 Months
Stavness Early Learning | 10.2025 - 06.2026
Supported lead teacher with lesson preparation, classroom routines, and age-appropriate learning activities.
Supervised children during indoor and outdoor play to maintain safe, organized classroom environment.
Reinforced behavior expectations through positive redirection, consistency, and compassionate guidance.
Assisted with daily transitions, including arrival, meals, nap time, and departure procedures.
Cosmetologist
1 Year 8 Months
Salon One Eighty | 07.2021 - 03.2023
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Front Desk Agent
3 Years 1 Month
Fitness 19 | 01.2017 - 02.2020
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Supported sales efforts through upselling memberships and personal training packages.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School | Costa Mesa, CA | 07.2021
High School Diploma
John F. Kennedy Middle College Highschool | Norco, CA | 06.2016
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