Ana Salem
Cooper City,FL
Summary
Dynamic professional with a proven track record at Joe Di Maggio Children's Hospital, excelling in client advocacy and problem-solving. Enhanced patient satisfaction through effective communication and active listening. Skilled in managing complex operations and fostering teamwork, driving significant improvements in service delivery and operational efficiency.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization. Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
42
42
years of professional experience
Work History
Service Coordinator
Joe Di Maggio Children's Hospital
Hollywood, FL
02.2002 - 04.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Communicated effectively with team members to address client needs and concerns.
- Translated in Spanish for patient and families
Office Manager
Salem Insurance
11.2000 - 01.2002
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Implemented office policies that increased workplace safety and compliance standards.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw daily office operations, ensuring efficient workflow and adherence to organizational policies.
Assistant Director of Patient Family Relations
Miami Children Hospital
08.1986 - 11.1999
- Led strategic initiatives enhancing patient care services across departments.
- Developed and implemented policies improving operational efficiency and compliance standards.
- Mentored staff, fostering professional development and enhancing team performance.
- Collaborated with multidisciplinary teams to address complex healthcare challenges effectively.
- Managed budget allocations, optimizing resource utilization for maximum impact on patient services.
Office Manager
Council Bluffs Visiting Nurses Association
09.1983 - 05.1986
- Managed office operations, ensuring efficient workflow and effective communication among departments.
- Developed and implemented organizational systems to streamline administrative processes.
- Coordinated schedules, meetings, and travel arrangements for executive staff to optimize productivity.
- Led team training sessions to enhance staff performance and improve operational efficiency.
Education
Bachelor of Science - Business Administration And Translation / Interper
University of Nebraska At Kearney
Kearney, NE05-1983
Skills
- Client advocacy
- Customer expectation management
- Detail orientation
- Active listening
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Joe Di Maggio Children's Hospital
02.2002 - 04.2025
Office Manager
Salem Insurance
11.2000 - 01.2002
Assistant Director of Patient Family Relations
Miami Children Hospital
08.1986 - 11.1999
Office Manager
Council Bluffs Visiting Nurses Association
09.1983 - 05.1986
Bachelor of Science - Business Administration And Translation / Interper
University of Nebraska At Kearney
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