Ana Sanchez
Waco,TX
Summary
Dedicated Front Desk Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hyatt
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Cashier
Walmart
08.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Del Taco
02.2023 - 08.2023
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
Associate of Science - Nursing Midwifery
McLennan Community College
Waco, TX12.2027
Skills
- Customer Service
- Hospitality best practices
- Complex Problem-Solving
- Cash Handling
- Front Office Management
- Product Recommendations
- Customer Assistance
- Cash Register Operation
- Spanish translation
- Attention to Detail
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hyatt
10.2023 - Current
Cashier
Walmart
08.2023 - 10.2023
Cashier
Del Taco
02.2023 - 08.2023
Associate of Science - Nursing Midwifery
McLennan Community College