Ana Sanchez
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Lead Ambassador
Timelistgroup
Los Angeles, CA
04.2023 - 06.2024
- Maintained accurate records of all interactions between ambassadors and customers.
- Provided timely updates on progress towards achieving goals set out by upper management.
- Provided guidance, mentorship and training to new ambassadors on operational procedures and best practices.
- Led team of ambassadors in providing excellent customer service and support to guests.
- Ensured that all members of the ambassador team adhere to safety protocols while on duty.
- Analyzed customer feedback data to provide actionable insights for improvement.
- Created reports detailing performance metrics, daily activities and customer feedback information.
In Home Care
Lucille Andrews
Los Angeles, CA
02.2016 - 04.2018
- Performed wound care management including dressing changes and debridement; monitored for infection control.
- Provided compassionate hospice care throughout the dying process, ensuring comfort and dignity for the patient.
- Educated family members on proper care of patients while in the home setting; answered questions and addressed concerns related to patient's condition or treatment plan.
- Coordinated services with other healthcare professionals such as physical therapists and social workers to ensure continuity of care.
- Attended continuing education seminars and workshops to stay abreast of current trends in home health nursing practice.
- Monitored vital signs, administered medications and treatments, educated patients on health maintenance issues.
- Provided comprehensive nursing care to home-bound patients in accordance with physician orders.
- Maintained accurate documentation of all treatments rendered according to agency policies and procedures.
Clerk
Los Angeles County Registrar - Recorders Office
Norwalk, CA
08.2012 - 06.2015
- Answered phones in a courteous manner while providing excellent customer service.
- Assisted customers with inquiries and complaints in a professional manner.
- Utilized computer software programs to create reports, labels, forms.
- Processed customer orders promptly and accurately.
- Created memos, letters, emails, reports, presentations as requested by management.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Performed data entry tasks to update customer accounts records.
- Entered data into computer systems accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Nurse
Bel Vista Convalescent Hospital
Long Beach, CA
04.2011 - 09.2012
- Responded quickly and effectively to changes in condition or response to treatment.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Administered medications and treatments in accordance with physician orders.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
Office Manager
Timelistgroup
Los Angeles, CA
06.2024 - present
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
Education
CNA License And Medical Assistant License -
Career Development Institute, Inc.
Los Angeles, CA09-2002
High School Diploma -
Reseda Senior High School
Reseda, CA06-2001
Skills
- Customer Engagement
- Compliance Monitoring
- Team Management
- Demonstrations
Timeline
Office Manager
Timelistgroup
06.2024 - present
Lead Ambassador
Timelistgroup
04.2023 - 06.2024
In Home Care
Lucille Andrews
02.2016 - 04.2018
Clerk
Los Angeles County Registrar - Recorders Office
08.2012 - 06.2015
Nurse
Bel Vista Convalescent Hospital
04.2011 - 09.2012
CNA License And Medical Assistant License -
Career Development Institute, Inc.
High School Diploma -
Reseda Senior High School