Ana Sanchez
Louisville,KY
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
2
2
years of professional experience
Work History
Dual Housekeeping Supervisor
Hersha Hospitality Management LP
10.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
High School Diploma -
Unidad Educativa Instituto Aquiles Nazoa
Valencia , Estado Carabobo- Venezuela07-2010
Skills
- Bilingual (Spanish and English)
- Customer service-focused
- Training and mentoring
- Workload prioritization
- Quality improvements
- Performance improvements
- Inter-department collaboration
- Team building
- Staff motivation
- Inventory control
- Problem-solving
- Team coordination
- Clear communication
- Decision-making
- Complaints handling
- Microsoft office
- Conflict resolution
Timeline
Dual Housekeeping Supervisor
Hersha Hospitality Management LP
10.2022 - Current
High School Diploma -
Unidad Educativa Instituto Aquiles Nazoa
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