ANA SANCHEZ
Miami
Summary
Motivated professional with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure in high-pressure situations while effectively resolving customer issues. Strong communication, organizational, and multitasking skills contribute to a positive customer experience. Proven track record of building strong relationships with clients and team members, focused on achieving team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tag and Title Clerk
Dealer Services Network
MIAMI
11.2024 - Current
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Resolved any discrepancies related to title transfers or registration renewals.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Verified document authenticity to process title applications.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Verified accuracy of all documents before submission to the DMV.
- Ensured that all forms were properly signed by authorized personnel prior to submission.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Performed data entry tasks to update customer accounts and maintain database records.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance, such as CDK, DLR DMV, Dealer Tracker, and VDT.
Program Coordinator
RECYCLING DREAMS FOUNDATION
Miami
05.2023 - 10.2024
- Cultivated positive relationships with volunteers to enhance engagement with organizational objectives.
- Planned and executed volunteer appreciation events, including gift ordering and coordination.
- Coordinated logistics for recruiting volunteers for specific tasks during event planning.
- Maintained regular communication with volunteers to schedule activities and monitor participation.
- Researched funding sources for volunteer programs to secure additional organizational support.
- Organized event coverage to match community expectations and achieve ratings gains.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Assistant Office Manager
DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES
Miami
12.2016 - 04.2023
- Answered phone calls, responded to emails, directed inquiries appropriately and promptly.
- Developed strategies to improve workflow processes and increase efficiency within the office environment.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Managed daily operations of the office including ordering equipment, supplies, answering phones, distributing mail, faxes.
- Resolved customer service issues in a timely fashion utilizing effective communication skills.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Ensured compliance with company policies and regulations while providing guidance on best practices.
- Created staff schedules based on established guidelines and priorities.
Certified Driver License Examiner I
DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES
Miami
01.2011 - 12.2016
- Provided customer service to 60 customers per day.
- Identified driver eligibility and compliance.
- Checked immigration documents and verify legal status of applicant.
- Identified fraudulent documents. Assist with beginning and end of day inventories (opening and closing procedures).
- Applied Federal and State laws and DHSMV policies and procedures.
- Collected fees from customers.
- Administered vision, written, oral and driving tests. Update written, driving, and oral exams into customers file records.
- Created, combined and read driving records.
- Helped customers to fill out applications. Issue Class E, and CDL licenses, as well as Florida IDs.
- Captured fingerprints to Hazmat applicants.
- Mentored and trained new and current employees.
- Assisted actively supervisors as needed.
- Counted monies, prepared financial reports, deposit and submit productivity report.
- Collected petty cash.
- Managed office inventory, using IMS.
- Checked vehicle registrations and insurances.
- Provided sanction reports to customers, reinstate suspended licenses.
- Took photos, and scanned documents into customer's records.
- Assisted US citizen customers with voting registration process.
- Answered phone and assisted with printers' issues.
- Helped translating from English to Spanish and vice versa.
Volunteer Coordinator/Americorps VISTA
CORPORATION FOR NATIONAL AND COMMUNITY SERVICES
Miami
11.2006 - 11.2009
- Assessed community to determine needs.
- Recruited, trained and supervised about 30 volunteers monthly.
- Helped staff and volunteer committees plan and support fundraising strategies.
- Identified major donors to support programs.
- Organized donations requests.
- Assisted walk-in clients with intake and provide referrals for emergency needs such as, food, job searches, public assistance etc.
- Provided services to residents.
- Provided food and clothing to homeless population living in surrounding areas.
- Coordinated 150 hot meals to homeless clients daily.
- Served as community homeless liaison.
Education
Associate in Arts (A.A.) - Psychology
Miami Dade College
Miami12.2009
Skills
- Active listening
- Customer service
- Effective communication
- Work ethic
- Relationship management
- Organizational abilities
- Team collaboration
- Multi-tasking proficiency
- Attention to detail
- Problem solving
Certification
- Certified Driver License Examiner I, DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES, Miami, FL, 01/01/11, 12/31/16
- Certified Driver Examiner (CDE), 9994, State Licensing Agency: HSMV-Florida, 02/01/15, 12/31/26
References
References available upon request
Volunteer Experience
Volunteer, OUR LADY OF CHARITY NATIONAL SHRINE, Miami, FL, 01/01/18, Present, Greet and help to establish a climate of welcome, helpfulness and order among those gathered., Organize and assist with events, activities and programs to drive outreach initiatives., Update donor databases to track contributions and engagement.
Languages
- Spanish, Native
- English, Bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Tag and Title Clerk
Dealer Services Network
11.2024 - Current
Program Coordinator
RECYCLING DREAMS FOUNDATION
05.2023 - 10.2024
Assistant Office Manager
DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES
12.2016 - 04.2023
Certified Driver License Examiner I
DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES
01.2011 - 12.2016
Volunteer Coordinator/Americorps VISTA
CORPORATION FOR NATIONAL AND COMMUNITY SERVICES
11.2006 - 11.2009
Associate in Arts (A.A.) - Psychology
Miami Dade College
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