Ana Sanchez
Grants Pass
Summary
Through my AmeriCorps experience, I managed 10 members and worked with site supervisors to ensure program success. As a recreational aide, organization skills are vital for efficiently managing equipment, scheduling events, and maintaining a safe and organized environment for participants. As office staff, communication skills are essential for smooth operations and positive relationships. I was able to use this skill by being clear and concise in my communication, actively listening to my colleagues, students, and parents.
Overview
9
9
years of professional experience
Work History
AmeriCorps Program Coordinator
The Salvation Army
10.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized training sessions for staff and volunteers.
- Helped organize events to engage participants, enhancing their learning experience within the program.
- Provided customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Ensured compliance with funding requirements through record-keeping and reporting.
Student Services Coordinator Assistant
Amphitheater Public Schools
08.2023 - 10.2024
- Supported student social, emotional, and academic development.
- Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
- Streamlined communication between faculty, staff, and parents through the development of effective information-sharing processes.
- Conducted thorough assessments of student needs to identify gaps in services and design targeted interventions.
- Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team communication through effective scheduling and meeting coordination.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Disney College Program Intern
Walt Disney World Company
07.2022 - 07.2023
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for guests through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
- Attended regular training sessions to stay current on company policies, safety protocols, and operational updates.
- Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
- Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.
- Actively displayed the "Four Keys" of the Walt Disney World Company; Safety, Courtesy, Show, and Efficiency.
Attendance Clerk
Amphitheater Public Schools
10.2021 - 06.2022
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Called parents and guardians to inquire about late or absent students.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Coordinated with teachers to monitor and follow up on student attendance, improving overall class participation.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Seasonal Sales Associate
Aeropostal
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Recreational Aide
The Salvation Army
08.2016 - 10.2021
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Supported a positive atmosphere by fostering strong relationships with community members and parents through regular communication and feedback sessions.
- Encouraged teamwork and cooperation among program attendees through structured team-building exercises designed for social development.
- Monitored inventory levels of supplies needed for daily operations while submitting timely requests for replenishment when necessary.
- Facilitated enjoyable group outings to local parks, museums, or other attractions as part of program offerings.
- Enhanced participant enjoyment by planning and executing diverse recreational activities, including sports, arts, and games.
- Provided exceptional customer service to parents, addressing any concerns or questions regarding program structure or scheduling.
- Performed light custodial duties to provide clean and inviting facilities.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
Education
No Degree - Elementary Education
Pima Community College
Tucson, AZHigh School Diploma -
Amphitheater High School
Tucson, AZ05-2017
Skills
- Office administration
- Strategic planning
- Strong Work Ethic
- Teamwork
- Team building
- Multitasking
- Active listening
- Customer service experience
Languages
Spanish
Native or Bilingual
Timeline
AmeriCorps Program Coordinator
The Salvation Army
10.2024 - Current
Student Services Coordinator Assistant
Amphitheater Public Schools
08.2023 - 10.2024
Disney College Program Intern
Walt Disney World Company
07.2022 - 07.2023
Attendance Clerk
Amphitheater Public Schools
10.2021 - 06.2022
Seasonal Sales Associate
Aeropostal
10.2018 - 01.2019
Recreational Aide
The Salvation Army
08.2016 - 10.2021
No Degree - Elementary Education
Pima Community College
High School Diploma -
Amphitheater High School
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